Cornerstone OnDemand Administrator
The CSOD (Cornerstone on Demand) Admin will provide technical support to the enterprise within Cornerstone OnDemand’s Learning Suite and Performance Suite (including Succession Management). This individual will perform configuration, maintenance, optimization and troubleshooting, of the software applications, and will be responsible for the build, test, and support of new functionality/enhancements and modules within the portfolio. By working with business owners, vendors, and other internal team members, as well as the application lead and other designated team members, the System Analyst will seek to understand and document the user problems, project requests, evaluate and recommend solutions to complex business requests and requirements.
Primary Responsibilities:
• Support the instructional designers in their execution of a strict QA process, to ensure proper content functionality and a positive end user experience in the LMS
• Work with the instructional designers to ensure the accurate completion, and submission of all posting forms associated with the release of all training content on to Talent Track
• Ensure proper cataloging, durations and taxonomy of all eLearning content in the course catalog, and uploading of all documents to the Knowledge Bank
• Manage the proper availability setting in Talent Track to accommodate access to the end user, and to support the needs of the business
• Work with the business and L&D teams to define, build and maintain custom groups associated with availability and content proxy
• Manage the configuration and QA process for the ongoing deployment of CSODs Universal profile functionality based on Complex business and management requirements
• Work with Talent Management to ensure that Performance and Succession tasks are configured to ensure a positive experience for users and management
• Manage the configuration and QA process to support the businesses performance management and succession planning processes, including forms sections, templates, talent pools, IDPs, goals and competencies
• Create and share custom reporting and dashboards that provide the appropriate and timely information to support management and HR in complex business analysis and decisions
• Manage the configuration, deployment and QA process for CSODs Connect Communities to include: learning and common communities, cohorts and member permissions
• Analyze and report service ticket trends to work toward reducing the number of tickets submitted and recognizing immediate or future needs to address any negative impacts to the QA process or end user experience
• Leverage both industry and CSODs best practices when partnering with the business lead and partners in the configuration of the platform
Qualifications
Required Qualifications:
• 3 to 5 years of experience with configuration management within Cornerstone’s SaaS suite
• Basic HTML coding knowledge
• Knowledge of SCORM and AICC standards and QA practices
• Demonstrated technical and functional proficiency with Cornerstone OnDemand Learning Suite and Performance Suite (including Succession Management in a SaaS environment
• Broad knowledge of systems and functions, including development, implementation, user support and training, maintenance, and system testing and evaluation.
• Proficiency managing multiple configuration projects within designated timelines
• Ability to provide strategic advice and guidance that results in highly effective solutions