CUSTOMER SERVICE ASSISTANT ASSOCIATE
How to Apply
Applications are welcomed and encouraged from all qualified individuals regardless of background and identity. A one-page cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in this position and outline experience that directly relates to it.
Job Summary
Do you love plants...and people too? Are you looking for a part-time position with a great team, working in an amazing environment?
We are looking for an enthusiastic individual to join our Visitor Services Team. The Customer Service Assistant Associate will report to the Visitor Services Manager. Responsibilities include staffing our Front Desk, creating sales in our Garden Store and helping with events. Ability to handle multiple tasks (and people) at one time is a must. This is a part time position working 16 hours per week. You must be able to work a flexible schedule with some nights and weekends.
Responsibilities*
- Greet visitors
- Answer phones and appropriately direct calls
- Ask questions to determine needs
- Stay up-to-date and informed on what is happening at the Arb & Gardens
- Create sales, and operate cash registers and maintain Garden Store merchandise standards
- Maintain a welcoming, clean engaging environment in main lobby and other visitor areas
- Provide leadership to student team members to maintain standards
- Work with volunteer Ambassadors
- Perform other related job duties as visitor and organizational needs change
Required Qualifications*
- Enthusiastic, welcoming attitude
- Excellent customer service with two or more years customer service, retail or similar experience
- Experience operating cash registers and handling cash
- Flexible schedule with ability to work evenings and weekends
- Ability to work in a fast-paced environment managing multiple projects at once, maintaining a positive attitude in occasionally stressful situations
- Ability to move or transport heavy boxes weighing up to 20 pounds or more.
Additional Information
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous time off; retirement plan with two-for-one matching contributions after the first year; many choices for comprehensive health insurance; life insurance; long-term disability coverage; and flexible spending accounts for healthcare and dependent care expenses. Learn more about U-M benefits.
This is a part time position working 16 hours per week. You must be able to work a flexible schedule with some nights and weekends.
For more information about Matthaei Botanical Gardens and Nichols Arboretum, please visit mbgna.umich.edu.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.