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How to Apply

In addition to your resume, please submit (in one file) a cover letter where in 300 words or less, you describe how this role matches your career goals. Your cover letter and resume will also be used to assess written communication skills as this skill is important for the work.
Job Summary
Reporting to the HR Records Supervisor, you will maintain and audit human resources and benefit information for our employees, benefit eligible students, retirees, survivors and COBRA participants. You will analyze system data to answer escalated employee questions related to their employment and benefits information. An area of your work is aligning policies, guidelines and eligibility rules with requested changes and following transaction processing procedures.
  • Provide Tier III customer support by using your natural curiosity to solve customer problems with a focus on high-quality experiences
  • Interpret organizational policies to address our customer needs, process exceptions and audit system data
  • Understand plan changes and how they might affect benefits administration
  • Manage complex benefit transactions including union contract language
  • Use your analytical skills to solve the right problem
  • Consult with customers and teams by phone and email
  • Develop relationships and work with diverse teams across the organization
  • Bachelor's degree in business or an equivalent combination of education and experience
  • 3+ years of applying benefits policies in a complex organization
  • 3+ years of records management experience in a core HR platform (PeopleSoft)
  • Intermediate to expert level proficiency in interpreting HR and Benefits policies
  • Intermediate proficiency in excel (can perform complex functions)
  • Obtain knowledge in U of M policies and procedures
  • Passion for high-quality customer service
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this outstanding institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.