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Customer Service Internship

Employment Type: Unpaid Internship for class credit

Job Description
The Ticket Sales Intern will focus on assisting sales staff on game-days and additional ticketing events. With this position, the intern will also gain hands-on experience through sales calls and assisting in the development of sales pitches.

Responsibilities
·  To learn all aspects of the Ticket Sales Department of the Muskegon Lumberjacks under the mentorship of the Front Office. Intern will also gain knowledge in other departments while working under the mentorship of those department managers.
·  To gain knowledge and understanding of the Ticket Sales Department and how the success of this program directly impacts the success of the Lumberjacks organization. 
·  To learn about season and group ticket sales practices, as it relates to each individual ticket sales consultant. 
·  To train and gain exposure to the ticketing system. 
·  To learn about general ticket sales practices and box office management working alongside the full-time ticket personnel as it relates to the Muskegon Lumberjacks.
·  To learn about event and facility management by training with the Lumberjacks front office to oversee the game day operations of hospitality areas. 
 ·  Interact and partner with other departments in the organization to fully understand how they function in relation to the Ticket Sales Department as well as the entire organization. 

Expectations
·   Resourcefulness is shown when dealing with problems
·   Operates with an analytical mindset 
·   Demonstrates accountability towards assigned tasks
·   Shows focus and motivation each day
·   Willing to learn and grow for the betterment of the organization, as well as for themselves
·   Able to work all home games

Skills/Qualifications
·  High school diploma or GED
·  Proven skills handling multiple responsibilities
·  Strong attention to detail
·  Customer oriented mindset
·  Ability to demonstrate professionalism when responding to staff, players, and fans
·  Show a team-oriented mentality


About Muskegon Lumberjacks

The Muskegon Lumberjacks hockey organization is preparing for our best season yet! We are seeking energetic, outgoing, and dependable candidates to take part in our summer and in-season internship programs.

We have internship positions available throughout our front office departments. In these positions, our interns will learn critical aspects of game operations, promotions, marketing, ticket sales, corporate sales, and servicing while gaining practical experience in the sports industry. During our internship program, interns will learn the day-to-day business operations of a professionally run sports organization. Interns will be responsible for the execution of all in-game promotions, proposing and fulfilling sponsorship support, as well as selling and servicing ticket accounts, all while helping the Muskegon Lumberjacks to accomplish our mission of being “the best junior hockey team in the World on and off the ice!”

If interested, please apply via Handshake or Teamworkonline. If you have any questions, please contact Elle Lively, Internship Coordinator, at elively@muskegonlumberjacks.com.

Muskegon Lumberjacks • 470 W. Western Ave. • Muskegon, MI 49440
Phone: 231-799-7000 • www.muskegonlumberjacks.com
Proud Member of the United States Hockey League