Information Technology (IT) Internship - Unpaid - Summer 2021 | USA Hockey

IT Technician Intern -- Essential functions and responsibilities include, but are not limited to:

· Provide help desk support and resolve problems to the end user’s satisfaction

· Respond quickly and effectively to requests received through the IT help desk

· Monitor help desk for tickets assigned to the queue and process

· Assist in management of hardware and software configurations and settings

· Perform timely workstation hardware and software upgrades as required

· Report issues to your supervisor for escalation

Required Qualifications:

· Project management, computer science, information technology coursework or major preferred.

· Familiarity or direct experience with some level of IT development.

· Working knowledge of MS Office tools.

· Ability to work independently demonstrating effective project management with attention to detail.

· Analytical and problem-solving abilities.

· Excellent written and oral communication skills, interpersonal skills and ability to work in a team environment.

· Must consistently demonstrate a strong customer service orientation.

Unpaid, 10-15 hours per week.