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Convention & Event Sales Servicing Manager

Destination Ann Arbor
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Position Summary: The position will be responsible for coordinating and executing convention and event sales servicing activities for each sales market including administrative support and coordinating staff for events. Serve as the Destination Ann Arbor representative at conference and event welcome tables. This position also provides support to business & community event engagement and membership activities as well as Certified Tourism Ambassador (CTA) activities. This position provides additional administrative support to the Ann Arbor office as needed.
Essential Duties include but are not limited to:
Sales Servicing (approx. 85%)
  • Provide administrative support to sales team including but not limited to pick up reports, information tables, brochure gathering, distribution, client giveaways, etc. Direct client contact may be required.
  • Provide support to servicing to all sales groups, especially annual Union Training Programs, required by sales staff working with each group including but not limited to: Information tables, coordinate staff & volunteers, airport & hotel signage, banners & permits, offer suggestions to groups for area tours and attractions, brochure assembling and distribution, assistance with union Block Parties and, all other services as needed.
  • Send Service Letters to all groups via SimpleView.
  • Maintain inventory of literature and service collateral, such as facility guides, meeting planner’s checklist, name tags and convention bags. Coordinate with Office Manager on organization of on-site storage of sales materials (back room).Work with marketing staff on collateral as well as inventory procedures for SimpleView; input orders, requests, tracking and new products. Communicate to staff on procedures for inventory.
  • Send catering requests and single-day meeting space requests to hotels and other venues.
  • Work with TGI Direct for mass distribution of Visitor Guide requests; manage requests via website for visitor guide inquiries (delivered by TGI Direct or staff).
  • Work with CTM Media Group for airport distribution.
  • Maintain hotel staff rosters at all Washtenaw County properties.
Certified Tourism Ambassador (CTA) Program (approx. 5%):
  • Assist Workforce Development Liaison with CTA Networking Events schedule, venues and details.
  • Assist with class locations and logistics in July for the following year and creating an annual schedule.
  • Assist with responding to Q & A from CTAs and with the online CTA systems/website.
  • Coordinate materials dropped off and enrollments for CTA classes.
  • Facilitate and present at CTA Classes as needed.
Business & Community Engagement Support (approx. 5%):
  • Assist Business Engagement Director with administrative and logistical details as needed.
  • Assist with Destination Ann Arbor membership administrative support as needed.
Other (5%):
  • Provide office coverage in the Ann Arbor office, including answering phones and greeting visitors to the office; acts as the back-up to the Office Manager in this capacity.
  • Work with marketing manager on Underground Printing (UGP) inventory; train staff on accessing inventory.
  • Other tasks and responsibilities as needed.

Education, Experience, and Skills
  • A Bachelor’s Degree, or equivalent amount of work experience, with three to five years of directly related education & experience: tourism, hospitality, conference and events support.
  • Attention to detail, highly organized, goal oriented with strong time management skills.
  • Must be able to handle numerous tasks simultaneously under time constraints.
  • Responsible for adhering to all budget guidelines outlined in the annual budget plan.
  • Responsible for successful and enthusiastic completion of assigned Marketing Plan initiatives.
  • Knowledge of the Washtenaw County area is a must.
  • Proficiency in all Microsoft Office Products. Technology experience with a CRM is a plus.

Physical and Environmental Requirements
  • Requires physical activity for extended periods of time such as computer work, communications by telephone, text, emails; and, bending, reaching, twisting, sitting, and standing.
  • Requires occasional lifting, pushing and pulling objects over 25 pounds. Also, material/equipment moving using a hand truck/trolley.
  • Travel in personal automobile required for Bureau business.

If you'd like to be our next newest team member, please send a cover letter with your salary expectations and a resume via email to: HR@annarbor.org.