Business Associate
Position Description:
The Application Management Services (AMS) Business Associate will play an integral lead in assisting the AMS Management team with several tactical and strategic initiatives including:
- Internal reporting
- Governance
- Administration activities
- Coordination of AMS meetings and events
- Social Media integration
- Assisting in the onboarding of new AMS employees and with Learning & Development initiatives
- Continual improvement advocate
- Communication
This role involves working with AMS Management, AMS Consultants, Managed Services senior management, Customer Success organization, Managed Services Pre-Sales, itelligence HR/Recruiting, and Managed Services Operations as well as other lines of business to successfully lead and managed the initiatives mentioned above.
Duties and Responsibilities:
More specifically, the AMS Business Associate will be responsible for the following:
- Defining and rolling out a suite of AMS reports and metrics focused on enabling AMS Management to make both tactical and strategic decisions.
- Establishing and executing an AMS Governance model that ensures all documentation and processes associated with running the AMS business across all Delivery Centers are current, reviewed, and standardized.
- Own administration activities for all non-SDM owned client accounts working in conjunction with Managed Services Operations.
- Coordination of AMS Management Meetings and Events.
- Work with Global Managed Services and local AMS Management in advocating new tools to make running the business more efficient and streamlined.
- Be an advocate for continual improvement opportunities within the AMS Line of Business to further streamline our internal processes.
- Utilize social media along with AMS Management to promote AMS business opportunities and itelligence as a top Consulting company as an employee.
- Own the AMS-specific onboarding for new employees within itelligence. Also, the business associate will provide updates to AMS Management for open job requisitions working with the itelligence recruiting team.
- Work with Consulting, AMS Management Team, and Learning & Development in understanding skillset demand and helping understand training needs for the organization.
- Publication of an AMS newsletter and periodic updates as needed to the entire AMS organization.
Position Requirements/Qualifications:
- Bachelor’s degree in Business or related field.
- Excellent customer service and organizational skills.
- Ability to work, collaborate, lead, and facilitate meetings and/or group discussions with all members of the Managed Services organization.
- Strong technical aptitude and ability SharePoint, itelligence AMS specific tools, SuccessFactors and Microsoft Office. SharePoint expertise is ideal.
- Strong information, research, and requirements gathering skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
Preferred:
- Global team experience (co-delivering with resources in more than one country).