Help Desk Support
Our Holland client has a contract opportunity for a Help Desk Analyst with potential to move to permanent role at the end of the contract.
Responsibilities:
- Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible.
- Logs information concerning calls into automated system to track history of calls and resolutions,
- Provides appropriate escalation of support requests
- Provides input for process and procedure improvements
- Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business.
- Ensures network availability by monitoring and escalating system alerts and failures.
- Ensures member requests for technology systems are fulfilled
Requirements:
- 1+ year experience in technology support.
- Ability to maintain confidentiality when working with sensitive data.
- Broad technical and organizational skills, with good attention to detail.
- Familiarity with information technologies and their application to business processes.
- Excellent PC and keyboard/mouse skills.
- Good communication and interpersonal skills