Continuous Quality Improvement Program Manager
Continuous Quality Improvement Program Manager
(Program Manager – Quality Improvement and Strategic Solutions Division (QISS)
The Department of Human Services’ (TDHS) mission is to build strong families by connecting Tennesseans to employment, education and support services. Our vision is to revolutionize the customer experience through innovation and a seamless network of services.
The Quality Improvement and Strategic Solutions Division is responsible for making recommendations and governing the department’s data strategies, continuous quality improvement, policy process, and quality management efforts in order to drive business decisions and success.
The Continuous Quality Improvement Unit (CQI) is responsible for Department-wide continuous improvement; LEAN initiatives; Tennessee Center for the Performance of Excellent (TNCPE) – Baldrige Framework; and standardizing the Department policy process.
Reporting to the CQI Director 3, this position will serve as the Program Manager for the Continuous Quality Improvement Unit (CQI) unit. Continuous improvement managers are highly analytical and experienced with project coordination, using their problem-solving skills to foresee obstacles and make strategic decisions.
Position Responsibilities:
· Analyze existing business processes using various methods such as gap analysis or PDCA (Plan-Do-Check-Act).
· Act as internal consultants, developing short- and long-term strategies for the organization and incorporating LEAN, Six Sigma, Agile, and other practices.
· Coordinate and lead key projects for improvement across all levels of the organization. Supervise several teams directly or collaborate with managers to re-engineer processes.
· Monitoring progress in order to check if changes yield desirable results. Establish measurable standards at the start of a project and then compare actual project results.
· Serve as coaches who coordinate workshops and team trainings, openly sharing their guidance and technical expertise and ensuring that learning resources are widely available.
Position Requirements:
§ Bachelor’s degree in engineering, business, or a related field required
§ Minimum of three years of experience developing business improvement, business reengineering or continuous improvement efforts in a large organization.
Competencies:
§ Technical Learning
§ Decision Quality
§ Problem Solving
§ Priority Setting
§ Planning
Information regarding State of Tennessee benefits:
How to Apply:
§ Please submit resume and cover letter outlining your related experience to talent.management.dhs@tn.gov
All email submissions must include in the subject line: QISS Program Manager
§ Target Salary: $44,520- $65,000 The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.
Applicants may be subject to background check.
Any position could ultimately be designated as work from home, mobile work or free address (i.e. Employees work in office and can choose from various space options based on need for a given day such as private meeting rooms, conference rooms, collaborative spaces and enclaves for individual work assignments.)
Pursuant to the state of Tennessee’s policy of non-discrimination, The Tennessee Department of Human Services does not discriminate based on race, sex, color, creed, pregnancy, national or ethnic origin, age, disability or military services—in the admission or access to, or treatment or employment in its programs, services or activities.