The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

 

Supervisor: Business Services Supervisor

 

Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.

 

·       Provide exceptional customer service to our customers in-person, on the telephone, via mail, and email.

 

·       Accurately and timely open, batch, scan, receipt, process, and mail documents which are submitted to the division in compliance with applicable statutes, rules, policies and procedures.

 

·       Participate in cross training with other units in the division and provide staff coverage and production assistance in other units as needed.

 

·       Perform other duties as assigned.

 

Education and Experience:

·       Education equivalent to graduation from a standard high school.

 

·       Experience equivalent to two (2) years of increasingly responsible full-time administrative work.

 

·       A degree or course work from an accredited college, university or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics or related field.

 

Knowledge and Abilities:

·       Knowledge of clerical office methods and procedures, standard business English, spelling and arithmetic.

 

·       Ability to communicate information to the public in a professional manner both orally and in writing.

 

·       Ability to operate a personal computer as well as other standard office equipment.

 

·       Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

 

·       Ability to handle boxes and equipment weighing a minimum of forty (40) pounds (dependent on assigned section).

 

Salary: $2,625 per month plus State of Tennessee benefits package.