Systems Engineer, Infrastructure
Why You’ll Love Working Here:
Being a TechSmithie allows you to work creatively to solve real problems for people and businesses in an innovative and collaborative environment. We are a home-grown, mid-sized company that has achieved global success. We deliver screen capture and video creation software, including Camtasia and Snagit, to over 30 million professionals, from individuals to Fortune 500 Companies.
This doesn't happen accidentally. Through employee investment and professional development, we continually prioritize our talent to make sure things are done right. From interns to senior leaders we work side-by-side to make transparent company decisions, strive for continuous improvement, and live by the culture and values we embody as a company.
With amazing products and people, we are always looking for fun and hardworking individuals who are passionate about working on the bleeding edge of technology. If this sounds like you, keep reading!
Position Overview:
The Systems Engineer, Infrastructure role works in our Information Technology department to ensure that our technology services and infrastructure equipment throughout the company are operating at peak performance. There is a heavy emphasis on collaboration with others in IT, development teams and others throughout TechSmith to maintain the health of our applications, both internal and customer-facing.
Responsibilities:
- Integrate infrastructure builds and application deployment processes
- Develop, design and analyze automation scripts and processes
- Monitoring the health of systems and services to report back to and collaborate with development teams
- Responding to internal help tickets and requests
- Documenting IT systems and processes
- Assisting with the maintenance and implementation of systems, services and applications for the operations of IT infrastructure
- Provision, configure and maintain resources in Cloud, including service instances, load balancers, security groups, DNS, certificates and more
- Build and design solutions that mitigate risk and increase efficiencies within IT
- 24-hour on-call rotation responsibilities are required
Required Skills and Background:
- Minimum of 3 years of Windows operation systems experience
- Minimum experience of 3 years developing and maintaining monitoring and alerting strategies for infrastructure and Software-as-a-Service offerings
- Minimum of 6 months of experience of networking such as DNS, DHCP, IP, Firewall, Switching, Routing, and Load-Balancing
- Excellent interpersonal skills with the ability to work in both team environments and interact with all levels of management, external vendors and internal customers
Preferred Skills and Background:
- Extensive knowledge of Linux operating systems
- Extensive knowledge of the Microsoft Azure platform
- Mac client experience
- Experience deep-dive troubleshooting with engineers on applications using Platform-as-a-Service offerings leveraging internal/external tools
- Experience in working directly with external customers
Compensation and Perks:
At TechSmith, we love our employees and are always looking for ways to reward outstanding performance. Our compensation is competitive and based on skills and experience. As a full-time employee you will receive the standard TechSmith benefits package including health insurance, paid time off, 401(k) program, etc. We offer you a unique and growing company culture where you can enjoy your work and advance your career. We wear jeans, drink free pop, and enjoy company-sponsored events. If this sounds like a place you would like to work, please submit your resume and cover letter along with your salary requirements.