Assistant General Manager SpringHill Suites by Marriott Lansing
JOB SUMMARY: Assists the General Manager in all operations of the hotel.
ESSENTIAL JOB FUNCTIONS:
- Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
- Assist General Manager with all hotel, administrative, and human resources duties
- Analyze and resolve work problems to achieve work-related goals
- Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
- Ensure all Front Desk employees are adhering to rate and credit policies and procedures
- Knowledge of brand operating systems
- Assist with daily credit report; review the bucket, and all A/R accounts
- Maintain online ordering of food, housekeeping, maintenance supplies, etc.
- Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
- Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
- Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
- Knowledge of all emergency procedures and how to act on them.
- Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
- Report any unusual occurrences or requests to General Manager immediately
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
COMPETENCIES:
- Strong Leadership and Teamwork abilities
- Communication both verbal and written
- Computer software skills
- Time management and problem solving skills
- Self-motivated, well organized, and goal-oriented
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- 2-3 years of hotel experience, preferably in a supervisor role
- Hospitality degree, preferred