Production Support Specialist

Production Support Coordinator – Production Support

Aspen Contracting, Inc. | Lee’s Summit, MO | Full-Time | Onsite
Pay: $18–$20 per hour

About the Opportunity

Aspen Contracting is seeking an experienced, highly organized, and adaptable Production Support Coordinator to support our fast-paced Production department at National Headquarters.

This is a demanding, high-volume operational role that requires someone who can think quickly, communicate confidently, and manage multiple competing priorities throughout the day. Production Support is directly connected to the movement of projects, coordination of crews, subcontractor needs, deliveries, and important financial and administrative processes.

The pace is constant. Priorities can change with little notice, urgent requests can arise throughout the day, and multiple people may need your attention at the same time. This is not a position where work follows a predictable routine or where communication can wait until later.

Picking up the phone, making calls, responding promptly, and actively communicating with others are essential parts of this job. Candidates must be comfortable handling frequent phone conversations while managing emails, systems, spreadsheets, documentation, and follow-up responsibilities.

This opportunity is best suited for someone who can stay composed under pressure, take ownership, adapt quickly, and keep moving without losing sight of important details.

What You'll Do

Production & Project Coordination

Support daily production operations and help keep projects moving through changing priorities and deadlines.

Monitor project statuses, identify outstanding needs, and communicate updates to the appropriate teams.

Coordinate deliveries, materials, and logistical requirements supporting field operations.

Communicate with crews and field personnel to address project-related needs and changes.

Make timely calls and follow up on urgent requests to help prevent delays.

Subcontractor & Crew Communication

Communicate directly with subcontractors, crews, and internal team members by phone and email.

Coordinate information and follow up on outstanding subcontractor and crew-related needs.

Assist with subcontractor payroll processes and supporting documentation.

Help resolve communication gaps and ensure necessary information reaches the right people.

Administrative & Financial Support

Maintain accurate project records, spreadsheets, and operational documentation.

Assist with accounts receivable tracking and related follow-up.

Process and organize information needed for production and financial workflows.

Review information for accuracy and follow established procedures.

Manage multiple administrative responsibilities while responding to incoming calls and changing operational demands.

Qualifications & Experience

This is not an entry-level position. Candidates should have previous professional experience in a fast-paced customer service, administrative, operations, logistics, or coordination environment.

Required Qualifications

Previous professional experience managing multiple responsibilities in a fast-paced environment.

Strong verbal communication skills and confidence handling frequent phone calls.

Ability and willingness to pick up the phone, make outbound calls, and address issues directly.

Strong organizational skills and exceptional attention to detail.

Ability to prioritize competing demands and respond to urgent requests.

Strong computer proficiency, including the ability to work across multiple systems, emails, and spreadsheets.

Ability to remain professional and composed under pressure.

Consistent follow-through, accountability, and dependable attendance.

Ability to adapt quickly when priorities, project needs, and deadlines change.

Preferred Qualifications

Experience in construction, roofing, production, logistics, or field operations.

Experience coordinating crews, subcontractors, deliveries, or project activities.

Familiarity with subcontractor payroll or accounts receivable processes.

Proficiency with Microsoft Excel and spreadsheet-based tracking.

Experience using project management, CRM, or operational software.

Understanding the Work Environment

Production Support is a highly active department where communication and responsiveness are critical. The workload can be unpredictable, priorities frequently shift, and multiple requests may require attention at the same time.

Candidates should be comfortable:

Handling a high volume of incoming and outgoing phone calls.

Switching between calls, emails, documentation, and system updates throughout the day.

Managing urgent requests while keeping routine responsibilities moving.

Communicating with multiple people who may have competing needs.

Taking initiative and determining what needs immediate attention.

Maintaining accuracy and professionalism even during particularly busy periods.

This role requires someone who can operate comfortably in a fast-paced, sometimes chaotic environment. Strong phone communication, adaptability, and the ability to prioritize under pressure are essential to success.

What We Offer

$18–$20 per hour.

Full-time employment.

Onsite position at our National Headquarters in Lee’s Summit, Missouri.

Please Note: This is an in-person position at our National Headquarters in Lee’s Summit, MO. It is not a remote or hybrid opportunity.

Ready for a Fast-Paced Role?

If you have the experience, communication skills, and ability to stay organized when several things are happening at once, we encourage you to apply. Join Aspen Contracting and become part of the team supporting the coordination and execution behind our production operations.