Crisis Services Manager

Position Summary: 

The Crisis Services Manager is responsible for the day-to-day operational and clinical oversight of crisis intervention services within an assigned coverage area. This position ensures timely, effective, and high-quality responses to individuals experiencing behavioral health and substance use crises while maintaining compliance with agency policies, Medicaid requirements, Department of Human Services (DHS) expectations, Healthcare and Family Services (HFS) regulations, and grant requirements.  

Essential Duties and Responsibilities

• Provide immediate clinical consultation and support to crisis response staff.
• Supervise and lead Crisis Counselors, Peer Support Specialists, and other assigned staff.
• Foster a collaborative, supportive, and accountable work environment.
• Develop staffing schedules to ensure continuous 24/7 crisis coverage.
• Manage crisis response operations and staff assignments.
• Coordinate crisis response efforts with hospitals, emergency departments, law enforcement agencies, EMS, schools, dispatch centers, and community providers.
• Support implementation of CESSA and other statewide crisis initiatives.
• Provide ongoing training and professional development opportunities.
• Ensure consistent implementation of agency policies and procedures.
• Monitor compliance with Medicaid, DHS, HFS, accreditation, and grant requirements.
• Develop and maintain collaborative relationships with community stakeholders.
• Participate in leadership meetings, committees, workgroups, and strategic planning activities.

Required Qualifications

• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required.
•  Minimum of one (1) to two (2) years of experience providing or overseeing crisis intervention services and minimum of three (3) years of therapy or direct service provision with diverse populations.
• Valid driver's license and insurable driving record.

Preferred Qualifications

• Supervision and/or administrative experience preferred.
• Prior experience in community behavioral health settings.
• Prior experience working within grant-funded programs.
• Knowledge of Mobile Crisis Response, Crisis System of Care, Medicaid, DHS, and HFS requirements.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to function effectively in a fast-paced and sometimes stressful environment.
• Strong conflict resolution and de-escalation skills.
• Proficiency with electronic health record systems, Microsoft Office applications, and other technology platforms.
• Ability to interpret and implement regulatory, grant, and Medicaid program requirements.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Approximately 25% of work time spent standing, walking, or traveling.
• Travel throughout the service area as needed to fulfill essential job duties.
• Ability to respond to crisis situations in community settings when necessary.

Work Location:

4900 38th Ave Suite 5

Moline, IL 61265, USA

Note: Actual work address is pending however,  will be within a 25 mile radius of the location listed above

Compensation & Benefits

• Competitive pay based on qualifications, experience, and credentials (starting at $31.69 per hour).
• Generous full-time benefits package including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-Term Disability Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
• Agency-paid benefit contribution of approximately 90%.
• Additional compensation for after-hours on-call coverage and call-out responses.
• Shift differential opportunities.
• Ongoing training and professional development opportunities.
• Opportunity to make a meaningful impact within the community through crisis intervention and recovery-oriented services.