CXEC Analyst Intern

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Job Summary:

The Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding, customer trends, and gaps in coverage. The position strives for process improvements to minimize service interruption, improve customer experience and support issue resolution. 

Duration: June 7, 2027 - August 12, 2027

Key Responsibilities:

• Research best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hill’s
• Work with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvement 
• Monitors performance metrics (KPI's) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficiencies 
• Develop CXEC communications that educate teams on product benefits, customer experience and increase resilience
• Support corporate projects and activities to gain understand of cross functional collaboration with Commercial, Supply Chain and Customer Service and Logistics teams

Required Qualifications:

• Minimum of a 3.0 GPA
• Currently enrolled in a BA/BS degree program in Business Analytics, Logistics, Supply Chain or related degree program
• Have completed junior year before the internship before the summer start date 
• Graduate on or before May 2028
• Proficient in Microsoft Excel, Word, Google suite, and have experience with SQL
• Strong analytical skills, communication skills, and ability to plan and prioritize