Family Support Program Associate

Family Support Program Associate

Syracuse, New York | Onsite | Full-Time | $18/hour

The Family Support Program Associate plays a hands-on role in connecting homeless individuals and families with the shelter and support they need. Working alongside a team of caseworkers and program staff, you'll be a direct link between clients and services — on the road, on the phone, and on the ground.

What you'll do

- Transport homeless individuals and families residing in hotels to appropriate shelters as determined by 211/DSS- Conduct initial diversion and intake screenings prior to contacting 211 to verify homelessness eligibility- Respond to all incoming calls from clients and providers- Complete diversion screenings with walk-in clients before calling 211 to confirm eligibility- Support quarantine placement of COVID-positive individuals and families in DSS-contracted hotels, including proper documentation prior to hotel placement- Help with placement logistics, transportation to quarantine sites, and providing food and hygiene items to clients- Ensure clients understand hotel rules and expectations- Transport meals and food packages to families staying in hotels as needed- Work with designated hotel agencies and shelters to provide warm client handoffs- Maintain and update transportation logs and shift notes- Communicate with other Program Associates, Caseworkers, and admin staff across shifts; ensure adequate staffing coverage before leaving a shift- Follow all safety rules and regulations, including proper use of personal protective equipment

About you

- Comfortable behind the wheel and able to transport clients reliably — a valid driver's license is required- Calm and clear-headed when working with individuals in crisis- Organized enough to keep logs and documentation accurate under a busy shift- A strong communicator, whether with clients, shelter staff, or your own team- Familiar with social services, homeless services, or community health — or eager to learn

Nice to have

- Prior experience in homeless services, shelter operations, or a related field- Knowledge of local DSS and 211 systems- Experience with intake or diversion screening processes

What we offer

- $18/hour- Full-time schedule- Meaningful, community-focused work with a direct impact on vulnerable families