Volunteer Engagement Coordinator - Good Samaritan Haven/VHCB AmeriCorps

Volunteer Engagement Coordinator

Good Samaritan Haven, Berlin

1571 US Route 302, Berlin VT

Full Time AmeriCorps position requiring a minimum of 1720 hours. The position begins January 12, 2027 and ends December 10, 2027.

This position is part of the Vermont Housing & Conservation Board AmeriCorps (VHCB AmeriCorps). The VHCB AmeriCorps program supports the innovative dual-goal approach of creating stable affordable housing opportunities for Vermont residents while preserving the natural and working landscape. VHCB AmeriCorps is a national service program that places members with non-profit housing or land conservation organizations around the state.

Good Samaritan Haven provides emergency shelter and support services, and offers stability, safety, and hope for people experiencing homelessness. Good Samaritan Haven provides shelter, food, and welcome to persons in need. At the heart of Good Samaritan Haven’s mission is recognizing value in every human being. By welcoming our guests open-heartedly, we seek to overcome barriers of race, class, and privilege and build a caring and supportive community together.

The Volunteer Engagement Coordinator will create and formalize a sustainable volunteer program. The Coordinator will focus on system-building: designing structured volunteer systems and processes, standardizing onboarding toolkits, and establishing community partnerships across central Vermont shelter locations (including Barre, Berlin, and Montpelier) with the goal of increasing overall number of volunteers, volunteer engagement and retention. This will help GSH to mobilize more community resources, optimize our food system, increase social health and wellness opportunities, and strengthen support networks for adults experiencing homelessness.

Essential Functions

• Provide direct services to guests and clients of Good Samaritan 
• Manage volunteer recruitment by drafting volunteer position descriptions based on organizational needs and posting opportunities on local forums, community boards, etc.
• Attend community events and career fairs to network and present volunteer opportunities
• Screen potential volunteers through interviews and background checks.
• Conduct orientation sessions to explain the organization’s mission.
• Ensure safety and boundary compliance and collect liability waiver forms.
• Schedule volunteer shifts using tracking software or calendars
• Supervise daily activities of volunteers during special projects
• Match volunteer skills with specific organizational needs and open volunteer positions
• Serve as main contact for all volunteer scheduling conflicts and coordination with shelter operations staff
• Launch new volunteer database with program supervisor
• Log volunteer hours into the internal data system.
• Track demographic data required for AmeriCorps grant compliance
• Survey volunteers quarterly to measure program satisfaction levels.
• Report monthly impact metrics to program supervisor
• Conduct exit interviews for any volunteers who leave their role
• Write thank-you notes to volunteers after special projects and/or regular intervals
• Plan recognition events and get togethers for acknowledgement and to promote volunteer engagement
• Gather feedback regularly to improve the overall volunteer experience
• Share success stories with team for inclusion in newsletters and community impact reports
• Participate in an Independent Service Project under the guidance of VHCB AmeriCorps.
• Participate in all VHCB AmeriCorps Program Initiatives & outreach efforts, and storytelling activities that promote AmeriCorps.
• Engage in professional and personal development activities and networking opportunities. 
• Submit bi-weekly timesheets.
• Complete all enrollment and exit requirements.

Benefits

• A living allowance of $31,000 (pre-tax).
• An education award of $7,395 (pre-tax) upon successful completion of term of service
• Healthcare coverage
• Childcare assistance (must meet qualifications)
• Loan forbearance for federally backed student loans, if qualified