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Sales & Customer Support Specialist

FSIP Electronics
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PLEASE NOTE – 100% ON-SITE POSITION IN CARLISLE, PA

This position is NOT remote or hybrid. Candidates must be able to commute to our Carlisle, PA facility each workday.

 

Sales & Customer Support Specialist – Manufacturing

Pay: $19.00 per hour
Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM
Location: Carlisle, PA — 100% on-site

Company Overview

FSIP Electronics is a leading distributor, manufacturer, and remanufacturer of electronics serving the electric vehicle, golf cart, and industrial equipment markets.

Job Summary

FSIP Electronics is seeking a Sales & Customer Support Specialist to join our team in Carlisle, PA.

This is a customer-facing, phone-based sales support role with daily customer interaction by phone, email, and chat. You will assist customers with product questions, quotes, orders, availability, and other requests while helping provide a positive and efficient customer experience.

FSIP offers thousands of products across multiple equipment and electronics markets. Previous knowledge of our products is not required — we provide training. Successful candidates should be comfortable learning technical products, researching information, and helping customers identify products and solutions based on their needs.

Responsibilities

  • Provide direct customer support by phone, email, and chat
  • Respond to customer questions and requests in a professional and timely manner
  • Process quotes, orders, and other customer requests
  • Learn FSIP's product lines and assist customers with identifying products and solutions based on their needs
  • Research products, parts, pricing, availability, and customer inquiries
  • Maintain accurate customer and order information
  • Communicate with customers regarding quotes, orders, availability, and discrepancies
  • Collaborate with Sales, Technical Support, Quality, Service, and other internal teams to resolve customer needs

Requirements

  • High school diploma or equivalent
  • Strong phone-based customer service and communication skills
  • Comfortable spending a significant portion of the workday communicating directly with customers
  • Mechanical or technical aptitude with the ability to learn a large and diverse product line
  • Comfortable researching products and asking questions to help identify the right solution for customers
  • Strong computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Detail-oriented and organized
  • Dependable with a strong work ethic

Benefits

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Volunteer time off

Work Location: In person