2027 Summer Custom Service Representative Intern

2027 Summer Customer Service Representative Intern

About the Internship

Flexfab is seeking a motivated Customer Service Representative (CSR) Intern for Summer 2027. This internship provides hands-on experience supporting customer service operations, process improvement initiatives, data analysis, and cross-functional business activities within a manufacturing environment.

As a CSR Intern, you will work closely with Customer Service and other departments to improve processes, enhance customer communication, and develop tools that support operational efficiency. This role is ideal for students interested in business operations, supply chain, customer service, communications, or manufacturing administration.

Expected Responsibilities

• Support the review, documentation, and standardization of customer-specific requirements and customer service processes. 
• Organize customer account requirements and maintain related documentation. 
• Update work instructions, reference materials, and process documentation.
• Assist with reviews of order management and EDI-related processes. 
• Support customer portal documentation and identify opportunities to improve information accessibility. 
• Analyze customer demand, delivery performance, past-due trends, and other operational data. 
• Assist with KPI tracking, reporting, and dashboard development.
• Participate in customer service and cross-functional meetings. 
• Support customer account maintenance, order reviews, and demand planning activities. 
• Assist with continuous improvement initiatives that improve information flow and business processes.

Minimum Qualifications

• Currently pursuing a Bachelor's degree in Business Administration, Communications, Supply Chain Management, or a related field. 
• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams. 
• Strong written and verbal communication skills. 
• Strong organizational skills and attention to detail. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Critical thinking and problem-solving skills. 
• Ability to work effectively with cross-functional teams. 

Preferred Skills

• Experience working with data analysis, reporting, or dashboards.
• Interest in customer service, supply chain, manufacturing operations, or business process improvement.
• Exposure to ERP systems, EDI processes, or customer portal systems. 
• Experience with project coordination or process documentation.

What You Will Learn

During this internship, you will gain practical experience in:

• Customer service operations within a manufacturing environment.
• ERP and EDI business processes. 
• Customer portal management and documentation.
• Data analysis and KPI reporting.
• Process documentation and standardized work development. 
• Project management and prioritization skills. 
• Cross-functional collaboration with Sales, Scheduling, Production, Shipping, Quality, Engineering, and Purchasing teams. 
• Continuous improvement methodologies and business process optimization. 

What Will Help You Succeed

The ideal candidate is detail-oriented, organized, analytical, and eager to learn. Successful interns enjoy working with data, improving processes, collaborating with others, and finding practical solutions that improve customer service and business performance.