Customer Support Representative
Summary/Objective:
The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.
KEY RESPONSIBILITIES:
- Follow-up on all open work orders to ensure required documentation is provided in a timely manner
- Must take initiative to gather what is needed to move work order’s forward
- Ability to priority work as need
- Must recognize and act on changes to a work order’s status based on urgency
- Answer phones
- Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
- Relay work orders, messages, or information to or from technicians and supervisors
- Update customer web-based portals
- Relay work orders, messages, or information to or from technicians, supervisors
- Act on all incoming faxes
- Other duties assigned
Requirements:
- Must have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.
- Must have excellent verbal communication skills
- Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills.
- Must be able to work well independently
- Must possess organizational skills in managing multiple work orders simultaneously
- Flexibility and willingness to learn and work on different tasks as needed.
- Strong attention to detail
Schedule Required:
Sunday - Thursday 10:00pm - 7:00am