Business Analyst Co-op

Business Analyst (Co-op)

Location: Plano, TX (Hybrid)
Schedule: 40 Hours per Week
Pay: $18–$25 per Hour

Period:  Fall 2026

About Ribbon Communications

Ribbon Communications is a global technology company that helps service providers, enterprises, and critical infrastructure organizations securely connect and communicate around the world. 

We are seeking a Business Analyst Co-op to support Product Management, Sales, Marketing, and Engineering teams through data analysis, market research, and business insights. The successful candidate will gain hands-on experience working on strategic initiatives, analyzing customer and market data, identifying trends, and contributing to product and go-to-market planning. This role is ideal for a student interested in business analytics, product strategy, and data-driven decision-making within a global technology organization.

Education

• Currently pursuing a Bachelor's degree in Business Administration, Data Science, Information Systems, Analytics, Marketing, Economics, or a related field.
• Completed at least 15 credit hours within your major.
• Minimum GPA of 3.0 or equivalent academic standing.

Skills & Qualifications

Business Analysis

• Strong analytical and problem-solving skills.
• Interest in using data to support business decisions.
• Ability to organize information and identify meaningful insights.

Communication & Reporting

• Strong written and verbal communication skills.
• Ability to present information in a clear, concise, and professional manner.
• Comfortable translating technical concepts into business-friendly language.

Organization & Documentation

• Strong attention to detail and organizational skills.
• Ability to manage multiple assignments and meet deadlines.
• Experience documenting processes, workflows, and findings to support knowledge sharing and repeatability.

Collaboration

• Strong interpersonal skills and willingness to work with diverse teams.
• Ability to build positive working relationships with stakeholders across the organization.

Technical Skills

• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Familiarity with Microsoft Teams, SharePoint, and/or Confluence.
• Exposure to CRM platforms such as Salesforce is considered an asset.
• Interest in learning and applying AI tools such as Microsoft Copilot and ChatGPT to enhance business analysis and productivity.

Responsibilities

Data Analysis & Business Insights

• Assist in conducting Market Basket Analysis and other data-driven studies to identify customer purchasing patterns and product relationships.
• Analyze business, sales, and customer data to help uncover trends and opportunities.
• Support the development of reports, presentations, and summaries that communicate key findings to stakeholders.

Product Management Support

• Work with Product Managers to help evaluate analysis results and identify potential business opportunities.
• Assist with market and competitive research to support product planning activities.
• Contribute insights and observations to discussions regarding customer needs and product enhancements.

Marketing & Sales Collaboration

• Support Marketing and Sales teams by analyzing data and researching opportunities for bundled solutions and promotional initiatives.
• Assist in evaluating the effectiveness of campaigns and business programs.
• Help prepare materials and recommendations for business reviews and planning sessions.

Customer & Market Research

• Support Product Managers and Sales teams in gathering and organizing customer feedback.
• Participate in customer meetings and discussions when appropriate.
• Assist in identifying customer pain points, improvement opportunities, and emerging market trends.

Project Coordination & Documentation

• Help track project activities, milestones, and deliverables.
• Maintain project documentation, meeting notes, and action items.
• Document analytical approaches, business processes, and workflows to support consistency and knowledge sharing.

AI & Business Process Improvement

• Explore opportunities to use AI-powered tools to improve productivity and business processes.
• Support the development and documentation of workflows, prompts, and best practices for analytics and reporting activities.

What You'll Gain

• Hands-on experience applying business analytics in a global technology organization.
• Exposure to Product Management, Sales, Marketing, and Engineering functions.
• Experience working with business intelligence, customer insights, and market analysis.
• Opportunities to develop professional communication, presentation, and stakeholder engagement skills.
• Practical experience using AI tools and modern business technologies to support decision-making

Apply today to help shape the voice of a global communications technology company while building valuable skills for your future career.