Shipping Coordinator

Company: Keeway America 

Job Title: Shipping Coordinator

Location: On-site, Frisco TX 
Employment Type: [Full-time / Contract]
Reports To: [Office Manager]

Job Summary

Keeway America, the exclusive U.S. distributor of Keeway, Benelli, and Benda motorcycles, is growing! We are seeking a proactive, detail-oriented, and reliable Shipping Coordinator to support our expanding dealer network and daily operations as we continue bringing our dynamic brands to riders across the country.

This role is ideal for someone who enjoys working in a fast-paced environment, takes initiative, and wants to build a long-term career in the powersports industry. The Shipping Coordinator will be responsible for processing dealer orders, coordinating domestic shipments, maintaining accurate inventory records, and supporting dealer communication related to order status and shipping updates. This position plays a key role in ensuring orders are processed accurately, shipments are scheduled and delivered on time, inventory records remain up to date, and internal teams, dealers, and logistics partners receive timely and accurate information. The ideal candidate will proactively identify potential issues, communicate updates clearly, and work collaboratively with the operations team to keep daily processes running smoothly.

Key Responsibilities

Order Processing

• Process dealer and customer orders accurately and in a timely manner. 
• Enter and maintain accurate order information in the order management system. 
• Update inventory records to ensure accurate stock levels and transaction history. 
• Coordinate with internal departments to resolve order discrepancies or special requests. 
• Maintain accurate order records and update order status throughout the fulfillment process. 

Shipping & Logistics Coordination

• Coordinate domestic shipments with carriers, freight brokers, and logistics partners. 
• Monitor shipment status and proactively communicate delivery updates, delays, or shipping issues. 
• Work closely with warehouse personnel to ensure orders are shipped accurately and on schedule. 
• Assist in resolving shipping claims, freight issues, and delivery discrepancies when necessary. 

Dealer Communication

• Serve as the primary point of contact for dealer inquiries regarding orders, shipping status, inventory availability, and delivery schedules. 
• Provide timely updates and professional support throughout the order fulfillment process. 
• Coordinate with sales, warehouse, and logistics teams to resolve dealer concerns efficiently. 
• Maintain organized records of dealer communications and shipment documentation. 

Qualifications & Skills

• Previous experience in order processing, shipping coordination, logistics, inventory management, or administrative support preferred.
• Strong organizational skills with excellent attention to detail.
• Proactive problem-solving ability with the initiative to identify and address potential issues.
• Proficiency in Microsoft Excel, including experience with VLOOKUP, Pivot Tables, data filtering, and basic reporting.
• Familiarity with Microsoft Office (Word, Outlook) and inventory/order management systems is a plus.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Professional, dependable, and team-oriented mindset.

Preferred Experience

• Experience working with dealers, distributors, or other B2B customers. 
• Knowledge of freight coordination, shipping, or supply chain processes. 
• Familiarity with import/export documentation is a plus. 
• Experience in the powersports, automotive, or related industry is preferred but not required. 

Compensation & Benefits

• Competitive compensation based on experience. 
• Opportunities for professional growth and development. 
• Benefits package available based on company policy.

If you’re interested, please contact Angela Liu admin@keewayamerica.com or 214-390-3362