Front Desk Associate

The front desk associate at D-BAT Solon will have the job responsibilities listed below:

- Greet and welcome guests in a friendly and professional manner

- Register guests and assign cages, ensuring all necessary information is obtained

- Answer phone calls and provide information to guests

- Assist guests with check-in and check-out processes

- Handle guest inquiries, requests, and complaints promptly and courteously

- Maintain a clean and organized front desk area

- Manage reservations and update availability in the booking system

- Maintain the cleanliness of the Facility

- Assist with event planning and coordination as needed

Experience:

- Previous experience as a front desk associate or in a similar customer service role is preferred

- Previous experience selling memberships ; not a requirement

- Knowledge of Baseball/Softball; not a requirement

- Strong customer service skills with the ability to handle difficult situations professionally

- Familiarity with phone systems and proper phone etiquette

- Ability to multitask and prioritize tasks effectively

- Proficient in using office software applications (Word,Excel,etc)