Program Specialist
The Program Specialist supports the overall management of Managed Services Programs (MSP). The Program Specialist works closely with the program management team to maintain client and customer service satisfaction levels.
Essential Duties and Responsibilities:
- Provides support to the Program Management office
- Participates in the implementation process on all orders associated with the program management team for any assigned clients
- Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship
- Assists with growing and expanding the client relationships to increase revenue, sales and market share
- Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources
- Ensures accurate and timely billing processes are followed by clients and suppliers
- Ensures all KPIs and SLAs are met and appropriately documented
- Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.
- Understands and adheres to the company's best practices and business ethics standards.
- Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization
- Performs other duties as assigned/necessary