Operations Assistant
We are looking for an Operations Assistant to join our team at JONATHAN Y. The ideal candidate will be part of the operations team to ensure that fulfillment timeframes are met on time. Must possess a solid work ethic and the ability to think outside the box.
RESPONSIBILITIES:
- Oversee daily order processing, inventory maintenance and invoicing for wholesale and dropship program
- Monitor order status to ensure accurate and timely fulfillment in accordance with partner specific requirements
- Prepare and issue purchase orders in partner portals as needed
- Assist in resolving fulfillment issues, including shipping delays, mispacks and returns by gathering information and escalating to appropriate team members
- Coordinate with Planning and Supply Chain to confirm inventory availability and support sales projection
- Work with warehouse teams to meet SLAs for shipping and accuracy
- Assist in tracking and preventing chargebacks by ensuring compliance with partner guidelines
- Maintain accurate and complete records of orders, shipments and returns
- Provide reports on order status, return and basic fulfillment metrics as requested
- Perform other duties as assigned
Qualifications
- Bachelor Degree in Supply Chain, Logistics, Business, or similar concentration required
- 1-3 years of working experience within operations, supply chain, and/or logistics required
- Experience with WMS (warehouse management systems), ERP systems or partner portal is a plus
- Strong Microsoft Excel skills is a MUST
- High analytic and financial acumen with a desire to problem solve
- Thrives in a fast-paced work environment while managing multiples tasks and projects
- Strong attention to detail with effective prioritization skills