Guest Service Representative

Guest Service Representative

Cleveland Botanical Garden
Part-Time

Opportunity:
The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork, superb customer service and wants to do meaningful work at Holden Forests & Gardens.

HF&G connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.
 

Position Details:

• A part-time (20 hours), permanent position
• Training is provided
• Must have a flexible schedule to be able to work weekends, evenings and some holidays
• This position is supervised by the Guest Services Manager
• $15 / hour, non-exempt

Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to:

• Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Manage customer concerns, communicate effectively, provide prompt follow-up and relay information to Guest Services Lead and Manager as needed
• Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization’s constituent management and point-of-sale system.
•  Complete register opening and closing procedures.
• Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom.
• Regularly assist with event set-up, support special events and programs.
• Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
• Answer guest telephone calls & emails and assist guests with in-person inquiries
• Daily check the retail activity report and replace store stock levels
• Report SKU discrepancies and pricing to the retail inventory coordinator
• Participate in regularly scheduled inventory counts 
• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
• Ensure proper admission policies and safety practices are being followed
• Provide prompt follow-up and relay information as needed to supervisor
• Perform other duties as assigned

Qualifications and Skills:

• Demonstrated passion for people and nature
• High school graduate or equivalent, required
• Retail and cash handling experience, preferred
• Customer service experience, preferred
• Must enjoy working with the general public, including families and children
• Effective and appropriate verbal and written communication
• Ability to work within a team and be self-motivating when working individually
• Ability to take initiative and problem-solve
• Ability to work outdoors in a variety of weather conditions
• Must have a flexible schedule and be able to work weekends, some evenings and some holidays
• Must have a valid driver’s license or reliable transportation

Physical Requirements
Must be able to perform with or without reasonable accommodation:

• Ability to understand basic instructions using the English language
• Stand and/or sit for extended periods of time
• Effective vision and hearing
• Hand and arm dexterity
• Walk and work on wet, uneven, slippery terrain
• Kneel, bend, stoop, grab, and reach
• Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds

Apply:
 Qualified applicants should a submit a resume, cover letter outlining your experience and interest in the role, and 3 professional references on HF&G's website. No applications on handshake will be considered. Applicants must apply through our site.

 Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes  | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.