Contact Representative

oin the IRS as a Contact Representative. In these entry level roles, you can qualify based on related experience, or 4-years of post-high school education. Tax-specific experience not required for these positions as the IRS provides comprehensive on-the-job and classroom training to allow employees to gain experience providing a range of administrative and technical assistance to taxpayers. Visit jobs.irs.gov/events to apply and attend our hiring event for this position.

IRS Contact Representatives perform the following duties:

• Interpret and apply applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.
• Research and analyze all available information applicable to specific and well-defined collection issues and take corrective actions needed to close accounts.
• Contact taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations.
• Provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
• Advise taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourage voluntary compliance with tax laws.

Please see the job announcement at jobs.irs.gov/events for complete requirements and qualifications, to apply, and attend our hiring event.