Healthcare Support Representative
About Us
At Liveops, purpose drives everything we do. For more than 25 years, we’ve been redefining customer care, combining smart technology with a uniquely flexible, human-centered service model. As pioneers of the virtual contact center, we’ve built a global network of experienced, independent agents who deliver empathetic, brand-aligned support at scale.
We believe great customer experiences aren’t outsourced, they’re outsmarted. Powered by innovation and guided by empathy, we stay agile, scale with confidence, and create meaningful human connections in an always-on world.
Contract Opportunity
We’re seeking an empathetic and performance-driven Healthcare Support Representative who is committed to representing brands with care, confidence, and professionalism.
Opportunity Details
Contract Type: Independent Contractor (1099)
Location: Remote – *United States
Schedule: Flexible, self-scheduled
Why Partner with Liveops?
Non-captive model: work with multiple carriers
Warm inbound leads: no cold calling
100% Remote Opportunity
Access to innovative technology and client programs
Build your own business while delivering exceptional customer experiences
Compensation:
Contractors invoice and receive payment for completed services
Independent Contractors are responsible for their own taxes and expenses
Requirements
Minimum of 1 year of experience in phone-based healthcare support for patients or providers
Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
Strong verbal communication skills with the ability to effectively engage with diverse populations
Ability to work independently and provide services in accordance with contractual expectations
Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred
Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice
Review the Liveops basic technology requirements
Duties & Responsibilities
Provide phone-based support to patients and/or healthcare providers
Communicate clearly and professionally with individuals from diverse backgrounds
Accurately document call details, interactions, and outcomes in multiple systems
Navigate various software platforms simultaneously while assisting callers
Deliver high-quality service with empathy, patience, and professionalism
Maintain compliance with all guidelines, policies, and contractual obligations
Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
Work independently to manage workload and meet performance expectations
Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.
*The background check requires a non-refundable $25 processing fee paid directly to the background check vendor.
*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.