HELP DESK - TECHNOLOGY TECHNICIAN

This is an excellent opportunity for someone looking to get their foot in the door and grow within Information Services. The Help Desk Technology Technician provides professional and technical expertise in the area of desktop computer support for county staff.

What You’ll Do:

Receive and process customer service requests

Perform system and network password administration

Manage Microsoft Active Directory user accounts

Troubleshoot and resolve issues related to:
– Microsoft Office Suite
– Microsoft Operating Systems
– Outlook
– VoIP phones
– County-owned printers
– PC hardware and software

Support software needs, including device builds using Windows deployment technologies

Diagnose and resolve hardware issues for PCs, printers/scanners, signature pads, laptops, televisions, smartboards, tablets, and other peripherals

Maintain PC inventory and assist with county PC fleet management

What You’ll Bring:
 (Minimum Qualifications)

• Associate’s degree in computer science or closely related field and at least one year of troubleshooting experience working with: Microsoft Office Suite, Microsoft Operating Systems, Outlook, SharePoint, OR 
• Three years of troubleshooting experience working with: Microsoft Office Suite, Microsoft Operating Systems, Outlook, SharePoint

Please note: Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education.

Other preferred experience:

A+ Certification

To be considered, your application must:

• Be fully completed, including all supplemental questions. Provide specific and detailed information showing that you have performed the duties and gained the experience required for the role.  Include the total years of relevant experience, quantified based on full-time equivalency. Applications that are incomplete, lack sufficient detail, or do not clearly demonstrate that the applicant meets all minimum qualifications will be screened out and will not move forward in the hiring process. Meeting the minimum qualifications is required.

Prior to employment, the successful candidate must:  

• Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
• Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration. 

For the complete job description:   https://www.kitsap.gov/hr/JobClassifications/Help%20Desk.pdf
For more information about: Kitsap Information Services


The annual salary for this position ranges from $66,019.20 - $84,468.80. This position offers medical, dental, vision, life insurance, a pension retirement, and other voluntary benefits.