Marketing and Customer Service Intern
Position summary:
SDC Nutrition is seeking a motivated and detail-oriented Summer Intern to support our Marketing and Customer Service teams during the summer term. This internship offers hands-on exposure to business operations within a fast-paced consumer products environment. The intern will assist with marketing initiatives, customer service and engagement, administrative support, and special projects while gaining practical professional experience.
Essential functions and responsibilities:
Marketing Support
- Assist with content creation for marketing campaigns, social media, and internal communications
- Support promotional planning, product launches, and brand initiatives
- Help organize marketing materials, digital assets, and campaign tracking
- Conduct market and competitor research as assigned
- Assist with event planning, giveaways, and promotional projects
Customer Service Support
- Provide administrative support including customer service
- Assist with responding to customer inquiries via email and phone under supervision
- Help document customer concerns, trends, and feedback
- Support order issue resolution and customer follow-up efforts
- Maintain accurate records in internal systems
General / Cross-Functional Support
- Complete special projects and administrative tasks as assigned
- Collaborate with cross-functional departments to support business initiatives
- Participate in team meetings and departmental projects
Success factors/job competencies:
- Productivity and Consistency
- Listening
- Sense of Urgency
- Attention to Detail and Problem Solving
- Quality and Safety Orientation
- Strong Communication and Teamwork Skills
Qualifications & Skills:
- Must be at least 18 years of age with a valid driver’s license or reliable transportation.
- Must have successfully completed 2 years of college or university
- Currently pursuing a degree in Marketing, Communications, Business, or related field preferred
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite
- Highly organized with strong attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Positive attitude and willingness to learn
- Prior internship, customer service, or marketing experience preferred but not required
Physical demands and work environment:
- Must be able to walk, stand, sit, see, hear, speak, for extended periods of time, and ability to climb into and out of forklift.
- Work involves exposure to known allergens including but not limited to peanuts.
- Requires exposure to temperature extremes and exposure to outside weather conditions from open dock doors, dirt, dust, fumes, chemicals, etc.
- Requires exposure to sounds and noise levels that are distracting or uncomfortable.
- Position requires use of personal protective equipment (PPE) and safety gear, which may include use of respirator.
- Ability to lift objects weighing up to 20 lbs. and work in a maintenance or warehouse setting.
Workdays and Shifts:
- Position works Monday through Thursday on site
- Summer internship – May-August – or agreed upon timeframe
- Day shift – 8am-4pm - or as agreed upon