Program Coordinator (Unpaid Volunteer/Intern)

Position Summary

The Program Coordinator will serve as a vital role to the organization. This role will be responsible for supporting the Operations Team. Program Coordinator is responsible for the planning, coordination, and execution of our career readiness programs. 

This role will assist with program logistics, data tracking, participant engagement, and process improvement. The ideal candidate is detail-oriented, proactive, and passionate about workforce development and nonprofit operations.

Job Responsibilities

• Assisting Operations Team with daily operations, projects and plans.
• Updating and developing program policies, procedures, and standard operating procedures (SOPs) for existing programs (onsite and virtual, Workshops, career Coaching, field trips, etc.).
• Developing and updating key performance indicators (KPIs) and metrics to ensure operational goals are met and aligned.
• Conducting comprehensive analyses of existing program processes to identify inefficiencies and areas for improvement.
• Collecting and analyzing data on program performance to ensure continuous improvement initiatives.
• Manage and execute day-to-day operations for program services.
• Participating in projects and work plan development while implementing project tasks with established timelines and deliverables.
• Supporting and guiding the program operations team, management, career coaches, and other team members.
• Collaborating with internal teams, including Program Operations, HR, Instructional Design, and other departments
• Building and maintaining strong relationships with key stakeholders..
• Performing other duties as assigned.

Qualifications

Education Requirement

• Current student or recent graduate in Business Administration, Nonprofit Management, Public Administration, Education, Social Sciences, Organizational Development, or a related field.
• Experience in program coordination, operations, data analysis, or project management (preferred but not required).

Skills Requirement

• Creative and Innovative mindset.
• Strong organizational skills to coordinate logistics, manage multiple tasks, meet deadlines, and track project deliverables efficiently.
• Ability to collect, analyze, and interpret data to improve program effectiveness, update policies and SOPs, and enhance operational efficiency.
• Excellent verbal and written communication skills, collaboration across teams, and proficiency in Microsoft Office, Google Suite, and project management tools.
• Passionate, self-motivated and deadline driven bringing their unique skill set and ideas to the table.
• Confident and comfortable working in a fast-paced environment with ambiguity.
• Capable of handling multiple responsibilities with ease.
• A solution focused impact player that can solve challenges individually and as a team
• Ability to work independently and as part of a team
• Commitment to collaborative decision-making and cooperative working relationships with P4L staff and community partners

Additional Information

Estimated time commitment: 5-10 hours/ week depending on needs, in addition to weekly meetings and occasional conference calls.

Term limit: 4 Months unpaid/volunteer position (Can be extendable on mutual agreement).