Recreation Services Clerk

Department: Recreation
This position reports to: Recreation Supervisor

The Town of Belleair is looking for a friendly, reliable, and energetic individual to join our team as a Recreation Services Clerk. This position is the welcoming face of our Recreation & Town Events Departments, helping create a positive experience for everyone who walks through the doors. From assisting patrons and processing registrations to keeping the facility organized and ready for daily activities, this role plays a key part in keeping our programs and events running smoothly. You’ll also be part of the action behind the scenes, helping set up and break down for programs and community events, and ensuring our spaces are clean, safe, and ready for fun. This position is currently scheduled for evening closing shifts, Monday through Friday, and requires availability for all special events throughout the year, which may include days and weekends.

     Two (2) positions are open: Please indicate on your application which shift you are interested. 
           Day Shift: 9:00 am - 2:00 pm
           Closing Shift: 4:45 pm - 9:15 pm        

Essential Functions

• Provide front desk coverage, including greeting and assisting patrons in person, over the phone, and via email
• Deliver courteous and professional customer service; respond to inquiries in a helpful, timely, and tactful manner
• Perform front desk operations, including program registrations, participant check-ins, payment processing, and daily reporting
• Accurately handle and reconcile cash, check, and credit card transactions, complete required reporting and auditing procedures
• Support daily operations through administrative tasks and communication with staff and patrons, route messages to appropriate parties
• Open/close the facility in accordance with established procedures, including securing the building and maintaining cleanliness standards
• Prepare the facility for daily use, including set-up and breakdown of equipment and ensure spaces are clean, organized, and ready for the next day
• Assist with special events and facility rentals, including event set-up, breakdown, and on-site support as assigned
• Monitor facility activity to help ensure a safe environment; identify potential hazards and respond appropriately, including administering basic first aid if needed
• Enforce safety rules, monitor participant behavior, identify potential hazards as needed 
• Address minor conflicts among patrons or participants with firmness, tact, and respect, escalating issues as appropriate
• Demonstrate thorough knowledge of, and adhere to all, established department and Town policies and procedures
• Perform other job-related duties as necessary and consistent with the position    

Education and Qualifications

• High School diploma, GED or equivalent
• Must be 18 or older
• Must be available to work variable shifts including morning, afternoon and evening, weekdays and weekends

Knowledge, Skills and Abilities

• Excellent customer service in a welcoming and professional manner
• Communicate effectively, verbally and in writing
• Ability to resolve minor conflicts among program participants with firmness, tact, and respect
• Ability to work independently and in a team setting with minimal supervision
• Ability to operate office equipment such as computer, keyboard, tablet, phone, etc.