(Fully Remote) Customer Care Representative with Alight

Fully Remote Leave Customer Care Representative with Alight

There is currently no official start date for the recruitment or hiring timeline for this role. The details, including eligibility requirements, may change as more details arise for this opportunity. This posting allows us to consider you for future Customer Care Representative roles that arise with Alight. 

Commitment: Full-time - 40 hours/ week, set schedule

Potential Salary: $34,000 - 36,000
Potential Fall Start
Work Location: Fully Remote / Virtual
Resident Location: See list below - Only applicants from the listed states will be considered
 
Qualifications: Bachelor’s Degree OR Associate’s Degree and 2 years of customer service experience OR High School diploma and 4 years of customer service experience

Employment Eligibility: Must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

 Alight Leave Customer Care Representative
 

• Initiating and managing various types of leave requests, such as FMLA, disability, parental, and personal leaves.
• Answering questions, providing education on complex leave policies, and resolving related HR and financial issues.
• Providing excellent customer service through various channels, maintaining quality scores, and meeting service level agreements.
• Ensuring proper documentation and follow-up according to standard operating procedures.
• Identifying and resolving process delays and quality problems.
• Utilizing various systems and tools to assist customers. 

Location Eligibility
This role requires that qualified candidates must reside in one of the following states. ****Only applicants from the locations above will be considered.****
 

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia
• Central Region States: Alabama, Arkansas, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

Who We Are Seeking:

• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer.

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
 
This position is virtual, please review some highlights from our workplace flexibility policy.
 
Logging In/Out (Attendance/ Tardiness) – Work at Home colleagues are expected to maintain acceptable attendance. Daily attendance is tracked and determined by phone Log-in/Log-out data.
 
Time-Off- Just as an on-site office setting, participants of this program must notify their manager if they will be away from their home office for long periods of time. Ex. Doctor appointments, etc.
 
Dependent Care Arrangements- Working from home is not intended to be utilized to provide care for others on a regular basis (e.g., childcare, eldercare, etc.) because you cannot work effectively while trying to care for others.
 
Home Schooling – Working from home is not intended to be utilized to provide time for home schooling on a continuous basis. You cannot work effectively while home schooling during regular work/business hours.

Company Overview:
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
 
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
 
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
 
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
 
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
 
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 
 
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following, based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.
 
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
 
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. 
 
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

To Apply:

• Click Apply Now and submit your resume.
• A CareerSpring staff member will follow up with you soon to review the next steps of the interview process.

Need help with your resume or preparing for an interview?

• Under the Develop Skills tab, explore CareerSpring’s Resource Toolkit for resume tips, interview prep, and more
• Schedule a 1-on-1 session through Candidate Coaching to get personalized support from HR and recruiting professionals

Other Information

Role Type

Call Center & Customer Service

Job Function

Call Center - Inbound

Deadline to Apply

June 30, 2026