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Deputy Veterans Service Officer

Langlade County Government
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LANGLADE COUNTY JOB DESCRIPTION

DEPUTY VETERANS SERVICE OFFICER

                                                                                                    

Department:                      Veterans

Reports to:                          County Veterans Service Officer

Grade/Wage:                    Grade 17, $21.00 to $26.00/hour

FLSA Status/Hours:          Non-Exempt, 40 Hours per week

Revised:                               3/17/2026

 

Summary:

The Deputy CVSO is responsible to help carry out all veteran programs at the federal, state and local levels. The Deputy CVSO is the acting CVSO in his or her absence.

 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.

  • Regulatory Compliance: Maintain a deep, working knowledge of U.S. Department of Veterans Affairs (VA) and Wisconsin Department of Veterans Affairs (WDVA) rules and regulations to ensure all filings meet strict legal and procedural standards.
  • Comprehensive Benefit Advocacy: Serve as a primary advocate for Veterans and their families, managing complex case files for federal (VA), state (WDVA), and Department of Defense programs. This includes compensation, pensions, education, and survivor benefits.
  • Strategic Case Management: Work independently to interpret and apply dynamic federal and state statutes and regulations. Analyze individual circumstances to ensure accurate benefit determinations and maximum entitlement for clients.
  • Crisis & Emergent Needs Intervention: Proactively address urgent inquiries regarding health, housing, and financial stability. Assist applicants for the Veterans Service Commission and coordinate emergency aid for homeless or at-risk Veterans.
  • Healthcare & Long-Term Care Coordination: Facilitate enrollment in VA Healthcare, ChampVA and Tricare systems and assist in coordination of continuing care. Determine eligibility for Veterans’ homes, long-term care facilities, caregiver programs and medical transportation services.
  • Financial & Statutory Benefit Administration: Direct the application and approval process for state-specific entitlements, including property tax credits for disabled Veterans, G.I. Bill benefits, state-issued identifiers/passes, veteran aid grants and the WDVA Travel Grant.
  • Survivorship & Memorial Services: Provide compassionate guidance and administrative support for burial benefits, funeral honors, and manage gravesite information. Facilitate ongoing VA and WDVA benefits for survivors.
  • News & Information Dissemination: Effectively leverage media platforms to communicate current events and VA benefit information to the local veteran community. 

 

Education and/or Experience;

High School diploma with a 2-year college degree in business or human services field or a combination of education and experience that provides equivalent knowledge, skills and abilities. 

 

Preferred to be an honorably discharged Veteran as set forth in Chapter 45.80 Wisconsin Statutes.

 

Knowledge, Skills and Abilities:

  • Ability to communicate clearly and effectively, both orally and in writing. 
  • Ability to rapidly analyze a problem and render sound advice and solutions within a limited time-frame.
  • Knowledge of federal, state and community resources available and ability to link clients to appropriate resources.
  • Ability to establish and maintain effective working relationship with other employees, agencies, community partners and the general public.
  • Requires excellent interpersonal skills, helpful attitude, and a problem-solving approach to a variety of situations.
  • Achieve and maintain U.S. Department of Veteran Affairs Office of General Counsel (VA-OGC) accreditation as a Veteran Service Organization (VSO) Representative, effective 12 months from date of hire.
  • Ability to pass background check to obtain a Personal Identity Verification (PIV) card for access to U.S. Department of Veterans Affairs computer systems and databases.
  • Ability to maintain strict confidentiality regarding veterans’ health, benefits, and financial information.
  • Knowledge to skillfully operate computer hardware and software (Microsoft Office Suite), automated forms processing software, Internet web browsers, e-mail, and other applications as required.

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent oral communication.
  • Frequent standing, walking and sitting. 
  • Occasional bending, twisting, squatting, climbing and reaching. 
  • Occasional lifting and/or moving up to 50 pounds.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Normal office working environment with little or no discomfort from temperature, dust, noise, wetness or the like. 
  • The noise level in the work environment will range from quiet to moderately loud. 

 

Langlade County is an Equal Opportunity Provider/Employer. In compliance with the American Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.