Behavioral Health Supervisor: Targeted Case Management
Job Summary
This position oversees services within the outpatient behavioral health program area, specifically Targeted Case Management, Homeless Outreach, and Intake role. Additionally, when called on, can lend support to other program areas when need arises.
This position assists in the overall planning, directing, and evaluating of adult behavioral health case management services in concert with other behavioral health supervisors and personnel.
Essential Duties
Provides supervision to direct services staff responsible for Targeted Case Management, Homeless Outreach, Intake role, and other areas of program responsibility. This includes service coordination, monitoring, and coordinating services to meet the needs of clients in the community and through a court order.
Develops, monitors, and evaluates case management and other behavioral health services for adults, provided internally, by contracted services, and in collaboration with community agencies.
Assists in the overall planning, directing, and evaluating of adult behavioral health case management services in concert with other behavioral health supervisors and personnel.
Participates in the development/revision, implementation, and communication of goals, policies/procedures, and standards for the clinical services in accordance with the agency's mission/goal and standards set by regulatory bodies.
Promotes crisis plan continuity where applicable and the integration of person-centered practice.
May serve as the Behavioral Health Services Manager in the Manager's absence, as assigned.
Interviews and recommends personnel for hire per Human Resources procedures.
Conducts employee performance appraisals and makes recommendations for and implements employee disciplinary actions to include termination when necessary.
Acts as a liaison, gathering information and conducting the initial investigation into grievances/complaints regarding any clinic case management services and, when applicable, emergency detention concerns identified by stakeholders within the emergency detention system procedure.
Responds to complaints and communicates with the Client Rights Specialist in resolution of consumer complaints related to case management and other related program areas of responsibility.
Oversees DHS 34 and other case management programs, along with the other behavioral health supervisors, to ensure required training and personnel to ensure compliance; provide additional staff training targeted to improve county systems.
Maintains the confidential nature of consumer and business information.
Is knowledgeable of pertinent county, state, and federal regulations, applicable to our programs.
Provides public information regarding the programs provided to various community agencies and public groups.
Attends staff meetings, in-service trainings, clinical and administrative meetings, and outside agency training sessions as assigned.
Completes and maintains necessary documentation according to applicable requirements, codes, and policies.
NON-ESSENTIAL DUTIES:
Performs related functions as assigned.
MATERIALS AND EQUIPMENT USED:
General office equipment
Minimum Qualifications Required
Master's degree in social work or related field. Three years post licensure (as an LCSW or LPC) experience in mental health and substance use field preferred or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities. AODA scope of practice/licensure and experience are also required.
Licenses and Certifications:
Valid Wisconsin Driver's License
State Licensed Clinical Social Worker/ or LPC credential required
AODA scope of practice /licensure and experience also required
Knowledge, Skills & Abilities
Current knowledge of principles of management and supervision. Helpful to understand community organizing.
Current knowledge of the community and human services resources.
Knowledge of the provisions of federal, state, and local legislation, rules and regulations pertaining to programs being coordinated.
Knowledge of psychopathology, psychopharmacology, psychotherapeutic techniques.
Knowledge of and ability to utilize a computer and the required software.
Ability to bill Medical Assistance.
Ability to coordinate programs.
Ability to maintain emotional stability in stress situations.
Ability to initiate contact with others.
Ability to maintain records and reports accurately.
Ability to communicate effectively both orally and in writing.
Ability to demonstrate skills in problem solving.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to work the required hours of the position, with a minimum of 40 hours per week.
PHYSICAL DEMANDS:
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Intermittent standing, walking and sitting; occasional driving.
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
Frequent bending, twisting, squatting, climbing, reaching, and grappling.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people or objects at varied distances under a variety of light conditions.
Must be free from communicable disease.
This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
Brown County is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf (Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf (Download PDF reader)