Contact Center Interviewing Clerk

Contact Center Interviewing Clerk

Florida Department of Children and Families

Tampa, Jacksonville, or Miami, Florida

Qualifications:

• Two years of experience in customer service, in clerical activities or public contact experience.
• Must have the ability to attend a two to four-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

What you will do:

The primary function of this position is to provide clerical services related to determining eligibility for government assistance programs in a call center environment. This role involves frequent phone interactions with customers and the use of multiple computer systems to process and manage information accurately.

Key Responsibilities:

• Explain eligibility requirements to applicants and recipients of government assistance programs.
• Determine eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services.
• Enter client data into databases based on information collected during calls.
• Maintain accurate files and records in compliance with program guidelines.
• Deliver excellent customer service while handling inquiries and resolving issues.

Work Environment:
This position is primarily phone-based and requires strong communication skills, attention to detail, and the ability to navigate multiple computer systems efficiently.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.

To learn more about DCF, please visit https://www.myflfamilies.com/.