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Housing Case Manager I at Nyer Urness House

Compass Housing Alliance
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At Compass, EVERYONE DESERVES A HOME.

Why Compass? Working for Compass is a way to make real, positive change in people’s lives.

Compass Housing Alliance believes that everyone deserves stability, growth, and community and that can only be fulfilled when everyone has safe, affordable housing. Whether we work in direct service or in support of the mission in administration and operations, we’re all seeking to better our community. We’re looking to welcome people to our team that are passionate, skilled, and enjoy a little light-heartedness in their work environment. We recognize the value that different perspectives and cultures bring to the organization and consider the diversity of staff, guests, residents, and community partners to be an important asset.

Operating at 15+ locations in Seattle, Auburn, Renton & Shoreline.

 

FULL TIME BENEFITS INCLUDE: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 12 Paid Holidays, Retirement Plan, Employee Assistance Program.

 

QUALIFICATIONS:

Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Engagement & Assessment 

  • Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
  • Write clear, objective, and accurate case notes of significant interactions in client files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems. 
  • Identify barriers and steps necessary to overcome obstacles to successful program participation. 
  • Hoarding and housekeeping support and interventions
  • Assess participant histories and resource/support needs (e.g., food, health, transportation, etc.) and opportunities (e.g., family, friends).
  • Per program policy, screen individuals for program eligibility (this may include collaboration with referring agencies). Complete a needs assessment, services acknowledgment, and orientation to the program.
  • Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
  • Develop a plan with Program Manager to utilize program-based flexible client relocation and assistance funds in a way that emphasizes equitability not equality.
  • Identify need for interim or bridge housing, link as requested and available.
  • Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
  • Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. 
  • Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, employment and/or educational supports.
  • Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs. 
  • In supporting housing stability and retention, work with property management, supervisor and residents in successful tenancy practices and resolutions.
  • Work with program management on situation assessment and follow-up. 
  • Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
  • May be required to assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS).
  • Daily activities are varied, and the day may be interrupted by emergencies or other daily events.
  • Mediate conflicts provide de-escalation and crisis intervention. Model appropriate problem solving. Refer to appropriate services as needed.
  • Provide milieu management as well as support to the program and operations team in daily operations of the facility.
  • In coordination with Program Manager and/or Coordinator, develop and facilitate life skills trainings and other relevant workshops.
  • Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for residents, which could include groups, classes, workshops, and special events with the support of the Program Manager.

Housing Search & Placement

  • Develop relationships with landlords and property managers, to assist in breaking down barriers to create pathways to housing. 
  • Utilize available landlord information and referral resources to identify and access private market housing that will accept housing subsidies or that provide below-market rents. Establish and develop additional private market landlord resources to supplement these other sources.
  • Help participants to tour neighborhoods and properties. Provide and discuss options as part of selection decision.
  • Assist participants with obtaining the resources necessary to apply for and move into housing, such as application fees, security deposit, first month rent, furnishings, etc.
  • Help participants to complete and submit required housing applications and other materials. Help participants prepare for housing interviews or other meetings.
  • Assist participants with move-in to new housing and with transitioning supports to other provider or other community resources.
  • Participate in follow-up support after the participant has been placed in housing to ensure stability and reduce the likelihood of that participant returning to homelessness.

Leadership 

  • Recognize the value that different perspectives and cultures bring to the organization.  
  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor. 
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
  • Work as a team in remaining current with available resources and sharing resources with other agency case managers.

Knowledge/Skills/Abilities

  • Ability to remain flexible to handle the crisis of the day. 
  • Demonstrated  ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
  • Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
  • Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
  • Ability to follow agency policy and procedures to maintain safety and security within the facility.
  • Ability to work in fast-paced environment with frequent interruptions and crisis situations.
  • Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
  • Record keeping skills. Ability to obtain and maintain accurate, detailed, and confidential notes and participant files specific to program requirements.
  • Working knowledge of the following evidence-based practices: harm reduction, motivational interviewing, and strengths-based case management.
  • Ability to enter data accurately. Create log entries and case notes. Prepare written reports and generate statistical reports.
  • Ability to set and maintain boundaries in a professional manner.
  • Promote a team environment that values, encourages, and supports differences.
  • Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
  • Relate openly and comfortably with people from all backgrounds while valuing different points of views. 
  • Model sound interpersonal boundaries and emotional intelligence. 
  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions. 
  • Strong problem solving, time and project management skills are required to be successful in this role. 
  • Aptitude for learning new technology skills with Microsoft products and other internet-based software. 
  • Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

 

LOCATION: Ballard Neighborhood (Seattle, WA)

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt

SCHEDULE: Sunday-Thursday 9am-5:30pm

STAFF MEETINGS: Monthly staff meetings last Wednesdays 9am and weekly case management meetings Tuesdays 11am

MEAL PERIOD: Unpaid (30-minutes)

SALARY: $29.87 per hour (Level 1)

 

HOW TO APPLY?

Complete an application today at: https://recruiting.paylocity.com/recruiting/jobs/Details/3862774/Compass-Housing-Alliance/Housing-Case-Manager-I-at-Nyer-Urness 

 

EQUAL EMPLOYMENT OPPORTUNITY

Compass Housing Alliance maintains practices and policies that eliminate barriers to equal employment opportunity and strives to ensure that applicants and employees are treated without regard to race, color, religion, creed, sex, sexual orientation, age, national origin, citizenship or immigration status, gender identity, genetic information, honorably discharged veteran or military status, marital status, status as a victim of domestic violence, sexual assault or stalking, political ideology, sensory, physical or mental disability, caste status, the use of a trained service animal by a person with a disability and all other groups protected by law. Compass’s policies and practices are intended to promote diversity and equal employment opportunity in all aspects of employment, such as: recruitment, selection, compensation, hours of work, work schedules, benefits, training, retention, promotions, demotions, transfers, advertising, layoff, and termination. All employees of the agency are required to comply with the provisions of these policies. Failure to do so may result in disciplinary action up to and including termination of employment. In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.