Technical Customer Success Specialist
At SLS, we offer a comprehensive RFID portfolio featuring proprietary hardware, software, and consumables, creating best-in-class solutions for customers. With two decades of experience in the industry, you will join a team of experts committed to partnering with customers to realize the full potential of RFID throughout their products’ life cycles.
SLS is a subsidiary of Levata, a global technology company that offers mobility, automation, and visibility, the expertise to connect people, data, and assets, and the insights to shift from day-to-day management to driving what’s next. As the flagship offering of the Supply Chain Visibility platform, SLS associates enjoy all the benefits of a major technology company while operating in a fast-paced, entrepreneurial environment.
About the Role
We are seeking a Technical Customer Success Specialist to serve as a frontline technical expert supporting the hardware and software solutions we deliver to customers. This role is responsible for diagnosing, troubleshooting, and resolving technical issues while maintaining a highly responsive and customer-focused experience.
You will support the SLS Software Suite (SLSVIEW Cloud, SLSVIEW Hub, SLSVIEW Mobile, etc.) and Printers and RFID hardware (Dock Door, Tunnel, and Mobile Series). Customers include partners, direct clients, internal engineering teams, and field installers.
What You’ll Do
Serve as a primary technical resource for diagnosing and resolving hardware and software issues
Apply structured and advanced troubleshooting methods to identify root causes and deliver effective solutions
Support installation, configuration, maintenance, and upgrades of SLS software and RFID hardware
Accurately document technical findings, resolutions, and communications within the support system
Own support cases end-to-end, ensuring issues are driven to resolution or escalated appropriately
Communicate technical information clearly and confidently to both technical and non-technical customers
Provide timely updates and set clear expectations with customers and internal stakeholders
Collaborate with Engineering, Sales, and Operations to resolve complex or recurring issues
Represent customer needs and feedback to internal teams to support continuous product improvement
Continuously build technical knowledge of products, systems, and support best practices
What You’ll Need:
Bachelor’s degree or equivalent relevant technical experience
1+ year of experience in a technical support, IT, or technology-focused role (preferred)
1+ year of customer service or customer-facing experience
Strong analytical and problem-solving skills with a methodical troubleshooting mindset
Excellent written and verbal communication skills in English
Working knowledge of Microsoft Windows operating systems
Experience supporting hardware and software in an external customer environment
Solid understanding of basic PC and/or Mac functionality
Ability to translate technical concepts into clear, customer-friendly explanations
Confident decision-maker with the ability to exercise independent judgment
Collaborative mindset with openness to feedback and continuous improvement
Who you are:
We take our guiding values seriously. You should be someone who can:
Take action. You respond quickly to customers and seek excellence in everything you do.
Build trust. You always act in a customer’s best interest and do what you say you will do.
Think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
Make it easy. You find ways to solve problems and bring clarity to complex challenges.
Win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are:
Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.
What We Offer:
Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
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