Laboratory Client Services Specialist

Laboratory Client Services Specialist

Our Laboratory team members are on a mission to make every client interaction effortless, personal, and impactful.  Our team believes that exceptional service is not just about providing accurate/timely results, it is about building trust, anticipating needs, and creating moments that make clients feel valued. 

As a Client Services Specialists you will often be the face and voice of our company for many clients. Your work will directly influence customer satisfaction, retention, and loyalty – turning first time customers into long-term partners. 

The immediate, essential responsibilities of this exciting opportunity are:

• Professionally assist customers via telephone/email/in-person. 
• Receive, prepare and distribute samples for testing.
• Possess the skills to become a guru of our LIMS information management system ensuring proper input of sample information.
• Prep sample bottles for pick up or UPS shipment.
• Ensure customer self-serve station is consistently stocked.
• Assist with tracking, ordering, and stocking lab supplies.

Knowledge, skills, education and experience necessary to be successful in this position:

• Possess a strong attention to detail and the ability to quickly adjust priorities and focus.
• Ability to work independently as well as part of a team.
• Passionate about creating positive working relationships enabling the team to work in tandem to accomplish tasks, resolve problems, and make decisions.
• Curious about science.
• Ability to understand and adhere to all health and safety guidelines and policies.
• 2 years higher education within the sciences preferred.
• 4 years customer service in a fast-paced industry.
• 2 years' experience within a laboratory setting a plus.

Working conditions and environment:

• Enjoy working in our brand-new state of the art laboratory.
• Time will be spent in both our lab office as well as the Laboratory.
• Will often lift 10 pounds, and occasionally up to 35 pounds.

If you are passionate about delivering outstanding client experiences and want to join a team that truly cares, we’d love to hear from you. Please submit your resume along with a brief note describing a time you successfully navigated a challenging client situation.