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Position Summary:

The Community Service Intern is responsible for performing the administrative and coordination functions for the Community Service Program. The position reports to the Program Director and operates under moderate supervision with little latitude for the use of independent judgment, discretion, and initiative.

 

Essential Job Duties: 

  • The first point is to ensure client needs are addressed via phone, walk-in, email, mail, fax, and online.
  • Deliver program requirements and information to clients, answer frequently asked questions regarding the program process, and provide referrals with kindness, grace, and understanding.
  • Co-manage Outlook email inboxes to Community Services programs.
  • Ensure Community Services Open Applications are being addressed and coordinated daily.
  • Accuracy is Essential  
  • Provide general office and clerical support to the program and team members.
  • The position must obtain knowledge of all benefits provided by community Services programs as provided by the program director. (TDHCA)
  • The position must obtain the knowledge to complete an application and gain internal knowledge of how an application moves from intake to processed for each line of service through on the job training.
  • The position must obtain general knowledge of all services provided by the agency (OWBC) and maintain immediate access regarding how to provide referrals as provided by the program director. (TDHCA)
  • All employees are expected to adhere to OWBC ethics expectations.
  • Must be able to cooperate and work effectively with others.
  • Must be diplomatic, honest, and fair.

 

Knowledge, Skills, and Abilities: 

  • Ability to operate various Microsoft 365 software, outlook, spreadsheets, TEAMS, and database programs.
  • Ability to work effectively with others.
  • Ability to provide excellent customer service to internal and external customers.
  • Ability to be flexible with job tasks when change is necessary to meet the demands of the day.
  • Ability to always respect confidentiality.
  • Ability to carry out multiple tasks and meet deadlines.
  • Ability to follow instructions furnished in verbal or written format.
  • Ability to be detail-orientated.

 

This is an unpaid internship opportunity.