Library Assistant III - Reference

Description:
Responsible for providing Technology assistance and training to individuals and groups. Guides and instructs customers using computers and eReaders/Tablets to access resources, databases and eBooks. Teaches customers to use MS Office, resume software and set up email accounts. Assists customers using microfilm readers. Troubleshoots issues regarding printers, wifi access, eReaders, scanners, copiers, etc.
Provides reference services to customers, including researching and answering reference questions in person and by phone. Discerns customers' needs by using high level communications skills to identify specific resources. Identifies appropriate resources and assistance to job seekers, small business owners, educators and life long learners. Guides and assists customers in using various resources and technology, such as databases and print reference materials. Assists customers in identifying and obtaining resources from other library systems and organizations.
Presents and/or facilitates programs and workshops. Evaluates target audiences' needs and interests in order to plan and implement effective lifelong learning. Utilizes technology skills and/or knowledge of child development and literature in order to create age appropriate programs. Keeps abreast of changes in literacy and technology trends. Promotes and models early literacy skills as well as Science, Technology, Engineering, Arts and Math (STEAM). Establishes partnerships and plans and presents programs with or for community business partners and/or other educational institutions. Participates in community events and festivals. Continually monitor reading trends, current events, and social issues.
Provides Readers' Advisory to customers of all ages. Uses experience, knowledge, databases and other resources to identify appropriate materials matching the users' interest and skill level and the appropriate format. Develops book lists and subject-specific resource guides for all ages. Assists customer in locating and/or placing material on hold. Refers customers to sources containing readers' advisory information.
Assists in maintenance of physical quality of collection, including shelving and organizing of materials. Suggests books and materials for purchase based on customer request and knowledge of collection and community interest. Creates and maintains book displays. Assists in establishing special collections or displays for specific audiences, such as educators or small business owners. Locates materials from reports and resolves related issues.
Schedule includes morning and evening shifts, as well as weekend hours. Averages 20 hours per week. Requires public speaking. Must be able to provide transportation to outreach and meetings.
 

Minimum Education - Bachelor's Degree
Minimum Qualification - 1-3 years of work experience in a library or educational setting