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Retail Manager

Midco
Email

Work Location Type

Onsite

 

JOB PURPOSE:
 

Manage and lead a team of Customer Experience Center representatives to effectively drive sales and retention opportunities while ensuring a great customer experience with every interaction.

 

KEY FUNCTIONS:
 

  • Supervise the Customer Experience Center and team members from multiple customer experience centers; manage sales efforts, processes and results.
  • Assist customers in the retail environment of the Customer Experience Center.
  • Set daily, weekly, and monthly goals designed to reach department expectations; manage the achievement and distribution of incentives.
  • Support Midco efforts to improve customer awareness and loyalty.
  • Improve the customer experience and retention.
  • Train and coach team members on best practices to promote career development and customer satisfaction.
  • Develop and promote a customer driven service culture.
  • Effectively collaborate across boundaries to drive continued success within the region.
  • Demonstrate Business Acumen to support Midco growth by using data to drive decisions and actions.
  • Monitor performance for quality and coaching opportunities.
  • Compile timely and accurate daily, monthly and yearly reports.
  • Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
  • Travel to and support the Customer Experience Centers within the same region as needed.
  • Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record.
  • Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
  • Adhere to Midco privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance to be available to provide direction and communication to team members.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
 

  • Communicate with other departments to handle any escalating issues in a timely manner.
  • Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
  • Support the mission, vision, and values of Midco. Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
  • Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
  • Multi-task without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
  • Adhere to and actively follow Midco policies and procedures.
  • Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

  • Bachelor’s Degree and/or equivalent experience preferred.
  • 2 years of retail sales or customer service experience required.
  • Previous customer service/sales supervisory experience in a retail environment preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is moderate.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Benefits Summary

  • Free Midco internet and TV
  • Generous 401(k) match and paid time away from work programs
  • Midco-provided short and long term disability insurance
  • Midco contributions to your HSA
  • Programs to support your physical, mental, emotional and financial wellbeing
  • And many more

Want to see the full line up of available benefits? Visit joinmidco.mybenefitsapp.com for details.

About Midco:

  • Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
  • We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
  • We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
  • Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so.

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.