On-Call Mobile Crisis Response Counselor
Join Our Expanding Crisis Services Team!
Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team member to join us working as a Crisis Services Counselor on our Mobile Crisis Response team. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:
Joint Commission Gold Seal of Approval (1996)
Public Health Accreditation Board (PHAB) accreditation (2014)
About Crisis Services
Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program.
The Crisis Recovery Center
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have “someone to call, someone to respond, and somewhere to go” when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.
Job Details
Crisis services staff work as a team to deliver quality care, and a quick response to residents in need out in the community. In this on-call position, you will be required to work at least 3 shifts per month having evening and weekend availability.
Responsibilities
- Provides emergency and crisis intervention services to individuals and families, both face to face, and via telephone/video.
- Conducts crisis evaluations in the community (home, hospitals) for children, adolescents, and adults to assess risk and determine recommendations for client care. Referral sources include CARES/SASS, law enforcement, hospital settings, and families/individuals.
- Provides and follows-up on referral and community resource linkage.
- May conduct crisis evaluations on-site.
- May complete client care tasks associated with the 12-bed Crisis Residential unit on-site.
- Maintains required training, licensure and/or certification.
- Consults with staff concerning client and program issues and provides other case management services.
- Works collaboratively with community providers
- Completion of required documentation within established timeframes
- Use of an Electronic Client Record, and additional call management software
- Demonstrates independent judgment.
- Participates in emergency response activities as assigned.
Requirements
- Bachelor's or Master's degree in Psychology, Social Work, or related field
- 2+ years of experience working with chronically mentally ill populations
- Equivalent combination of training and experience
- This role requires you to have a valid driver’s license along with your own personal vehicle that is reliable to drive while working in this role.
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.