Service Support Representative
🚪 Unlock Your Career with A-1 Locksmith!
Since 1949, A-1 Locksmith has been family-owned and operated, proudly serving our community with trust, reliability, and top-notch service. With an A+ BBB rating and a reputation built on excellence, we’re looking for passionate and dedicated individuals to join our team as Service Support Representatives.
If you’re eager to learn, grow, and be part of a company where your contributions truly matter, this is your chance to step into a rewarding career with a team that feels like family.
Responsibilities
- Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy
- Answer phone calls in a timely and consistent manner
- Manage email inboxes and provide online chat support
- Create jobs, estimates, and quotes for customers
- Develop and maintain knowledge of product information and pricing
- Communicate effectively with our Dispatch team and Locksmith technicians
- Transfer calls when necessary and provide the highest quality of customer service
Qualifications
- High school diploma or equivalent
- Availability to work morning/afternoon/evening shifts and Saturdays
- Ability to handle a fast-paced environment with minimal supervision
- Proficient computer skills, including experience with Microsoft Office and Google Software
- Strong multitasking and detail-oriented abilities
- Professional composure under all circumstances
- Eagerness to learn and grow within the company
- Spanish language skills are a plus but not required
Benefits
- Great work culture and team-oriented environment
- Two days off per week guaranteed, closed Sundays and holidays
- Health, Vision, and Dental options for full-time employees
- Overtime opportunities
- Unlimited opportunity for growth within the company
- 90-day review and annual reviews
Starting pay depends on experience.
If this sounds like a good fit for you, we'd love to hear from you!