Commercial Lines Account Manager
Commercial Lines Account Manager
Lawrence, MA | In-Office Position
About the Role
We are seeking an experienced and client-focused Commercial Lines Account Manager to service and manage a portfolio of business clients across diverse industries. This role requires a strong knowledge of commercial insurance products, excellent organizational skills, and a commitment to delivering exceptional service. You will handle renewals, process policy changes, quote new business, and provide expert guidance on coverage and risk management strategies.
Why Join Our Team
- Rapid Growth: Be part of a company that’s expanding, with career advancement opportunities.
- Collaborative Culture: Join a supportive, team-oriented environment where your ideas are valued.
- Career Development: Benefit from training, mentorship, and professional growth opportunities.
- Competitive Compensation: Enjoy a strong salary and performance-based incentives.
- Meaningful Impact: Help businesses protect their assets and ensure long-term success.
Key Responsibilities
- Manage a book of commercial clients, ensuring high retention and satisfaction.
- Handle renewals, endorsements, cancellations, and certificates of insurance.
- Provide coverage recommendations and proactive risk management support.
- Maintain accurate client records in the agency management system.
- Quote new business and assist producers with proposals.
- Communicate with carriers on underwriting, claims, and service issues.
- Build and maintain strong client relationships through proactive outreach.
- Answer telephone calls, greet clients, and prepare conference rooms for meetings.
- Process incoming and outgoing mail according to agency guidelines.
- Keep workstations, lobby, and conference areas organized and presentable.
- Update reports, maintain files/databases, and assist teammates as needed.
Qualifications
- Minimum 3 years of experience in commercial lines insurance.
- Active Massachusetts Property & Casualty license (or ability to obtain).
- Strong understanding of commercial insurance products, including General Liability, Property, Workers’ Compensation, and Commercial Auto.
- Proficiency with agency management systems and carrier portals.
- Excellent communication, customer service, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
Compensation & Benefits
- Competitive salary based on experience.
- Health and dental insurance.
- 401(k) retirement plan with employer participation.
- Paid time off and company-recognized holidays.
- Continuing education and licensing support.
A positive, team-driven work c