Multi-Family Collections Specialist

JOB TITLE: Multi-Family Collections Specialist

JOB NUMBER FLSA Status: Non-Exempt/Exempt

DEPARTMENT DIVISION: Vesta Realty LLC

GROUP: Residential Property Management

REPORTS TO: Director of Quality Control

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

SUMMARY

This position requires a diligent individual capable of managing a portfolio of accounts and ensuring compliance with collection standards while maintaining professionalism and customer service excellence.

DUTIES AND RESPONSIBILITIES

• Responsible for ensuring Vesta receives all necessary payments owed on accounts. This includes monitoring all accounts within their assigned portfolio and contacting leaseholders per Vesta’s Collection’s Standards.
• Additional duties include reporting their assigned portfolio’s collection statistics daily, maintaining records of contacts and attempted contacts with delinquent account customers and records of any payments collected from the customer, and helping site teams resolve any issues and complaints concerning billing.
• Within their assigned portfolio, walking potential units for skips, posting 5-day notices, and completing door knocks on all delinquent accounts per Vesta’s Collection Standard.
• Compiling and maintaining detailed files in preparation for evictions.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent required; additional education/training is a bonus.
• Previous experience in the property management industry, collections, or related fields preferred.

PHYSICAL REQUIREMENTS

• Occasional standing or walking within the office or to other facilities.
• Ability to sit for extended periods (up to 8 hours with breaks).
• Occasional bending, reaching, and stooping.
• Frequent use of hands for typing, writing, and handling documents.
• Ability to operate standard office equipment (e.g., computers, copiers, and phones).
• Adequate vision for reading and computer use (corrective lenses acceptable).
• Ability to hear and communicate effectively, including via phone.
• Ability to lift and carry items weighing up to 25 pounds occasionally (e.g., office supplies or small packages).
• Ability to climb stairs.

ADDITIONAL REQUIREMENTS

• Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.
• Proficiency in property management software.
• Proficiency in software applications such as Microsoft Office and Gsuite.
• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
• Communication Skills: Strong verbal and written communication, with the ability to interact professionally and respectfully.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail.
• Analytical & Problem-Solving: Demonstrates sound decision-making, planning, and problem-solving abilities.
• Adaptability: Flexible and able to adjust to changing priorities and stressful environments.
• Multi-Tasking: Effectively handles multiple tasks with efficiency and accuracy.
• Technical Proficiency: Basic mathematical, typing, and computer skills, with the ability to learn new software and systems.
• Collaboration & Independence: Capable of working both independently and as part of a team.
• Professionalism: Maintains confidentiality and delivers exceptional customer service in a professional manner.

Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.