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Eligibility Counselor 1*

Tennessee Department of Human Services
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This vacancy is within the Division of Family Assistance. This position is responsible for determining eligibility for Tennessee’s Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) which provides nutritional assistance benefits to Tennessee residents. This position also supports the Families First Program also known as Temporary Assistance for Needy Families (TANF).

Responsibilities: 

  • Determines eligibility/re-eligibility for these programs by independently conducting intensive interviews; obtains and reviews information from customer, partner agencies and departmental information systems.
  • Understands policies and procedures necessary to interview customers for benefits for these programs.
  • Administers benefits for SNAP/TANF programs. 
  • Inputs and receives data on multiple automated systems and maintains confidentiality of automated customer data. 
  • Explain program requirements, application procedures, and verification needs, as well as answer all questions regarding current benefits or other available programs.