Intern - Hospitality & Planning

Early careers take off with United! We’ve been recognized as both a top employer for Gen Z talent by Handshake and a top 100 internship program by Yellow and WayUp. Interns at United enjoy a wealth of benefits, including a robust mentorship program, exclusive travel privileges, and engaging social events to help foster a vibrant and connected community of early career professionals. Our program is designed to empower you with the skills and connections necessary to launch a successful career. We hope you join us at United, where your contributions will take flight and your career journey will soar.

Menu Planning Overview 

The Menu Planning team oversees the development, planning, and implementation of the global complimentary onboard menu program. 

Job overview and responsibilities 

The Intern – Menu Planning will be responsible for a variety of exciting initiatives including but not limited to: 

• Support the Menu Planning team in strategy, planning, and implementation of all complimentary onboard menu offerings
• Identify opportunities for process improvement throughout all stages of menu development, planning, and implementation
• Participate in team workshops and menu presentations
• Collaborate with various United teams including Procurement, Food Safety, Catering Performance, Digital Technology, and Strategy & Onboard Experience
• Communicate with external partners to gather menu information and transfer to internal menu library database 

Clubs & Lounges Overview

The Clubs & Lounges team oversees planning new clubs, determining club products and amenities, and marketing to our customers.

Clubs & Lounges Job overview and responsibilities:

• Provide support for the implementation of new projects, including coordinating with stakeholders, managing timelines, and facilitating communication between project teams and club management.
• Collaborate with club management to minimize disruptions to club operations during construction and renovation projects.
• Develop or update service standards, which may include service delivery assessment, metrics and reporting, industry benchmarking, and customer feedback
• Develop and execute customer communication plans
• Identify opportunities and develop test plans for new products and amenities in clubs

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications - External

• Applicant must be a current undergraduate student graduating in Winter 2025 or Spring/Summer 2026
• Pursuing a bachelor’s degree in Culinary Arts, Marketing, Business Administration, Communications, or related field; or other relevant experience
• Highly organized and self-motivated, with excellent interpersonal skills
• Ability to manage multiple, competing priorities and ensure attention to detail
• Excellent written and verbal communication and presentation skills; must be comfortable talking to and collaborating with a variety of stakeholders
• Confident performing data analysis to arrive at insights and develop recommendations.
• Proven proficiency with Microsoft Office (Word, Excel, PowerPoint) 

Other Qualifications 

• Position is based in Chicago, IL - must be able to relocate for internship duration
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.