Donor Operations Specialist

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Donor Operations Specialists answer and triage inbound calls to the Donor Operations Center, addressing outbound calls for the purpose of tissue donor evaluation, communication with tissue partners, ME’s and funeral homes, evaluation of medical records, and donor logistics. Additional activities include data entry, assistance with various reports, troubleshooting, and process improvement activities. 

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

• Address all new inbound calls/electronic referrals to Gift of Life.
• Communicate with donor hospitals, organ teams, funeral homes, medical examiners, and other stakeholders to evaluate, investigate, and advance donor opportunities.
• Evaluate tissue processor defined donor eligibility through the investigation of medical records and other appropriate sources.
• Review relevant donor registries to confirm registry status.
• Complete accurate documentation in the Gift of Life EMR.
• Ability to handle stressful, fast paced, and sensitive work involving mechanism of death with a high level of compassion and composure.
• Pre-screening with Processors when needed.
• Perform other duties as assigned.

Education and/or Experience

Required

• Associate degree in a health discipline, related field or an equivalent combination of education and experience.
• 2-4 years of experience as a Medical Scribe, Medical/Nursing Assistant, First Responder, ME Investigator (MEI) or related field.

Preferred

• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Excellent verbal and written communication skills.
• Proficient active listening skills.
• Ability to read and understand medical terminology.
• Possess the capability to work in a team and independently (virtually and in person)

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.